Human Resources Coordinator

We have an exciting opportunity at LV= for a self‑motivated, organised individual to join our established team as a People Operations Coordinator. This role is offered on a fixed‑term contract of six months and will be based at our Bournemouth office. You’ll work to a hybrid model (a mixture of home and office working). Your hours of work will be 21 per week, with a minimum of 2 days per week in the office, and the remainder of your hours to be worked from home if you choose. Your working days and times will be agreed in line with both your requirements and the needs of the team, but we are pleased to offer some flexibility.

Within our crucially important People Operations team, you will play a pivotal role in delivering customer‑centric, compliant, and efficient People services across the full employee lifecycle. You’ll be a key enabler of operational excellence, ensuring that every interaction (whether with candidates, employees, or line managers) is handled with precision, empathy, and professionalism. Additionally, you’ll be responsible for delivering and maintaining critical people processes.

• Reviewing and issuing job offers for our internal and external candidates
• Working with our third‑party provider to monitor referencing checks, ensuring legal and regulatory compliance
• Conducting fraud checks and raising occupational health referrals for candidates where required
• Accurately updating platforms such as our ATS, LMS and HRIS, while safeguarding sensitive employee data in line with GDPR
• Supporting with pay and benefits queries and parental leave processing, ensuring accuracy and timeliness
• Actioning administrative amendments such as salary updates, changes in hours and processing leavers, plus other contractual changes, and producing accurate documentation and correspondence to reflect our tone of voice and brand values, in time for payroll cut-offs and deadlines
• Monitoring, identifying and escalating risks, contributing to audits and annual referencing‑related checks, and upholding the People Operations Framework
• Working with the team to manage the shared mailbox for all people queries, offering clear, accurate, and timely support

This role is not just about process – it’s about people. Together with the rest of the People Operations team, you’ll play a key role in continuous improvement, using systems thinking to refine workflows and enhance service delivery. Once you’re established within your role, you will have opportunities to develop by getting involved in project work and supporting the People Delivery & Advisory team with policy reviews and note‑taking.

Our ideal candidate will…

• Have previous experience of carrying out accurate HR administration and on‑boarding processes
• Demonstrate a strong customer focus and communication skills
• Consistently pay attention to detail and identify any errors or inconsistencies
• Be self‑motivated, with the ability to prioritise workload effectively
• Have some experience of working with HR systems and Microsoft platforms (such as Outlook, Word, Excel and Teams)
• Have a strong understanding of employment law and HR best practice
• Showcase a proactive, can‑do attitude and a passion for continuous improvement
• Be able to work effectively as part of a team
• Have experience of working in financial services and/or be working towards a CIPD qualification
• Possess SMCR knowledge and experience of supporting on SMCR annual activities (desirable but not essential)

This role is a Band B in the LV= salary structure. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.

• 26 days' holiday – increasing after two years of service to 28 days
• The opportunity to buy or sell up to five days of holiday
• An annual bonus scheme based on company and personal performance
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
• Competitive pension scheme – LV= Life and Pensions will double‑match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8× cover)
• Group Income Protection, if you enroll into the pension scheme and reach 5 years of service
• Employee Assistance Programme (EAP) service for support when you need it
• Virtual GP service
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. We’re proud of our inclusive culture at LV= and, as an equal‑opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.