Senior Business Analyst in Hitchin

We have a fantastic opportunity for a skilled Senior Business Analyst to join our Business Change team here at LV=. The role will be based out of our Hitchin office on a hybrid working pattern with occasional travel to other LV= sites. You’ll collaborate with senior stakeholders to gather requirements for complex initiatives to support business change, influence strategic decisions and ensure continuous improvement. Join us to shape business success through expert analysis and innovative solutions.

Key Responsibilities

• Investigate and define business requirements, supporting impact assessments and recommending solutions aligned with company strategy.
• Plan and document analysis approaches, apply or develop standards and techniques to add value in requirements definition.
• Facilitate workshops and gain formal agreement from diverse stakeholders on scope and requirements.
• Map ‘as-is’ and ‘to-be’ processes to support organisational and system change.
• Demonstrate creativity and innovation in the identification of project recommendations and provide quality solutions for stakeholders to consider based on cost, quality and time.
• Define or provide active input into metrics to measure business benefits.
• Appreciate the wider field of information systems, and how this relates to the company’s overall target operating model.
• Collaborate with senior stakeholders and third‑party suppliers to identify effective solutions, define project scope and priorities, and secure agreement on requirements aligned with business strategy.
• Manage scope changes, assess impacts (including migrations and external factors), and communicate effectively to stakeholders.
• Provide leadership and support to junior members of the team.
• Ensure quality and consistency through peer reviews and adherence to Change Management processes.
• Collaborate on initiatives to improve standards, methods and tools across the wider team.

About You

• Previous experience of working in the insurance/financial services, ideally in relation to wealth management platforms.
• Demonstrable experience of successful involvement in a range of complex projects across different business functions.
• Proven BA expertise across multiple projects and methodologies, applying best practices to deliver value across diverse business domains.
• Experience of RAID management, reporting and logging requirements.
• Skilled in facilitating workshops and meetings, with effective stakeholder management at all levels.
• Excellent communication and influencing abilities to drive alignment and resolve issues.
• Commercially aware with experience managing internal and external delivery partners.
• Logical and creative thinking skills to help solve business change challenges effectively using own initiative.
• Good analytical and problem-solving skills within a business change environment.
• Thorough and organised approach to work and analysis activities in line with business priorities.

This role is a Band C in the LV= Structure. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• The opportunity to buy or sell up to five days of holiday.
• An annual bonus scheme based on company and personal performance.
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance.
• Competitive pension scheme – LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements).
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8× cover).
• Group Income Protection, if you enrol into the pension scheme and reach 5 years of service.
• Employee Assistance Programme (EAP) service for support when you need it.
• Shared parental leave.
• Up to 20% discount on our life products for you and your immediate family.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. We’re proud of our inclusive culture at LV= and, as an equal‑opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.