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- Tasks: Assist customers with compassion through phone interactions during sensitive times.
- Company: Leading life and pensions provider in Exeter with a focus on care.
- Benefits: Competitive salary, hybrid work model, and well-being support.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Caring attitude and strong communication skills.
- Other info: Great opportunity for personal and professional development.
The predicted salary is between 24570 - 30714 £ per year.
A leading life and pensions provider in Exeter is looking for dedicated individuals to join their Customer Response Teams. You'll be responsible for assisting customers, primarily through telephone interactions, while providing compassionate support during sensitive times.
The role offers a hybrid working model, a competitive salary starting at £24,570, and a range of employee benefits that promote well-being and professional growth. If you are a caring and ambitious person, this could be an excellent fit for you.
Compassionate Customer Service Specialist (Hybrid) in Exeter employer: LV=
Contact Detail:
LV= Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compassionate Customer Service Specialist (Hybrid) in Exeter
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their mission will help you connect your personal experiences with their goals, showing them you're a perfect fit for the compassionate customer service role.
✨Tip Number 2
Practice active listening during your interviews. This is key in customer service roles, especially when dealing with sensitive situations. Show that you can empathise and respond thoughtfully to customer needs.
✨Tip Number 3
Prepare examples of how you've handled difficult customer interactions in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Compassionate Customer Service Specialist (Hybrid) in Exeter
Some tips for your application 🫡
Show Your Compassion: When writing your application, make sure to highlight your compassionate nature. Share examples of how you've helped others in tough situations, as this role is all about providing support during sensitive times.
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this position. Emphasise your customer service experience and any relevant skills that align with the compassionate approach we value at StudySmarter.
Be Authentic: Let your personality shine through in your application. We want to see the real you! Use a friendly tone and don’t be afraid to express why you’re passionate about helping customers.
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with StudySmarter!
How to prepare for a job interview at LV=
✨Show Your Compassion
In this role, empathy is key. Prepare examples from your past experiences where you’ve provided support to customers in difficult situations. This will demonstrate your ability to connect with people and show that you genuinely care.
✨Know the Company
Research LV= and understand their values, especially around customer service. Familiarise yourself with their products and services so you can speak confidently about how you can contribute to their mission of providing compassionate support.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions. It shows that you value communication, which is crucial for a Customer Service Specialist.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an upset customer or a sensitive situation. This will help you feel more confident and ready to tackle real-life challenges.
