At a Glance
- Tasks: Manage content workflows, coordinate publishing timelines, and support audits for digital content.
- Company: Join LV= Life and Pensions, a diverse and inclusive employer dedicated to customer satisfaction.
- Benefits: Enjoy 26 days holiday, flexible benefits, and a competitive pension scheme with double-matching.
- Other info: Open to flexible working arrangements; must be eligible to work in the UK without sponsorship.
- Why this job: Be part of a dynamic team focused on operational excellence and continuous improvement in digital delivery.
- Qualifications: Strong experience in digital content operations and familiarity with workflow tools like Jira or Trello.
The predicted salary is between 30000 - 42000 £ per year.
We’re recruiting for a highly organised individual to join our dynamic team as a Digital Content Operations Executive. This role is instrumental in ensuring our content processes run smoothly. Based at the heart of our Digital Experience team, this role combines workflow and operations support with governance and audit responsibilities. Working closely with the Senior Digital Experience & Content Manager, you’ll work on task pipelines, coordinate publishing timelines, support regular audits, and help embed best practice across content workflows, accessibility, and CMS usage. This is a great opportunity for someone with a passion for structure, quality, and operational excellence in digital delivery.
Key Responsibilities
- Managing the day-to-day task flow and business as usual updates for the content team.
- Triaging incoming work requests with content executives and UX teams to prioritise workload effectively and efficiently.
- Supporting the coordination of sprint planning and backlog to ensure these are aligned to the business requirements.
- Carrying out regular content audits to ensure accuracy and compliance.
- Adhering to brand accessibility and tone of voice frameworks.
- Helping to maintain the digital content inventory and support deprecation strategies.
- Ensuring that the highest standards of delivery are maintained.
- Supporting with bulk content uploads or large-scale system changes.
- Troubleshooting issues and liaising with technical teams when required.
- Managing documentation, standards, and user guides.
- Working to achieve continuous improvement within your own work and the work of the wider team.
- Refining our publishing processes, workflows, and governance structures.
- Identifying any inefficiencies and suggesting improvements to digital delivery practices.
- Helping to onboard new team members and provide support with training across content systems.
About You
Our ideal candidate will…
- Have strong experience in digital content operations, CMS support, and/or project coordination.
- Possess strong organisational skills and be familiar with some workflow tools (e.g., Jira, Trello, Confluence).
- Understand how to manage CMS tasks and content governance processes.
- Have a strong understanding of accessibility, metadata, and tagging best practice.
- Be collaborative and able to work across content, user experience, product, and tech teams.
- Exhibit excellent communication skills and competently be able to present and lead digital projects.
- Understand digital legislation and best practice including cookie policies, accessibility and SEO.
- Effectively manage competing priorities and achieve quality outcomes, challenging the business where appropriate.
- Demonstrate excellent time management and resource planning capabilities.
Rewards & Benefits
This role is a Band B in the LV= Structure. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 26 days' holiday – increasing after two years of service to 28 days.
- The opportunity to buy or sell up to five days of holiday.
- An annual bonus scheme based on company and personal performance.
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance.
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements).
- Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover).
- Group Income Protection, if you enrol into the pension scheme and reach 5 years of service.
- Employee Assistance Programme (EAP) service for support when you need it.
- Virtual GP service.
- Shared parental leave.
- Up to 20% discount on our life products for you and your immediate family.
About Us
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media. We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity. We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.
Digital Content Operations Executive in Bournemouth employer: LV=
At LV= Life and Pensions, we pride ourselves on fostering a collaborative and inclusive work culture that values diversity and operational excellence. As a Digital Content Operations Executive, you will benefit from a competitive salary, generous holiday allowance, and a comprehensive benefits package designed to support your well-being and professional growth. Our commitment to employee development and flexible working arrangements makes us an exceptional employer for those seeking meaningful and rewarding careers in the heart of the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Content Operations Executive in Bournemouth
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Jira and Trello. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of content governance processes and accessibility standards. Being able to discuss these topics during your interview will show that you understand the importance of quality and compliance in digital content operations.
✨Tip Number 3
Prepare examples of how you've successfully managed competing priorities in past roles. This will help you illustrate your time management skills and ability to deliver quality outcomes under pressure, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of LV= Life and Pensions on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Digital Content Operations Executive in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in digital content operations and project coordination. Use specific examples that demonstrate your organisational skills and familiarity with workflow tools like Jira or Trello.
Craft a Compelling Cover Letter:In your cover letter, express your passion for operational excellence and how you can contribute to the Digital Experience team. Mention your understanding of content governance processes and accessibility best practices.
Showcase Relevant Skills:Emphasise your strong communication skills and ability to collaborate across teams. Provide examples of how you've managed competing priorities and achieved quality outcomes in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at LV=
✨Showcase Your Organisational Skills
As a Digital Content Operations Executive, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed workflows or coordinated projects in the past. Highlight any tools you've used, like Jira or Trello, to demonstrate your familiarity with workflow management.
✨Understand Content Governance
Make sure you have a solid grasp of content governance processes and best practices. Be ready to explain how you ensure compliance and accuracy in digital content. Discuss any experience you have with conducting audits or managing content inventories.
✨Demonstrate Collaboration Skills
This role requires working closely with various teams, so it's important to showcase your collaborative nature. Prepare examples of how you've successfully worked with content, UX, and technical teams in the past. Emphasise your communication skills and ability to lead digital projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and time management skills. Think about how you would handle competing priorities or troubleshoot issues with content delivery. Practising these scenarios can help you articulate your thought process during the interview.
