At a Glance
- Tasks: Join our Customer Response Team, helping customers via phone and email with compassion and care.
- Company: LV= Life and Pensions is dedicated to protecting families and futures, valuing diversity and inclusivity.
- Benefits: Enjoy a hybrid work model, 26 days holiday, annual bonuses, and discounts on life products.
- Other info: Evening interviews available for those in full-time work; no weekend shifts required.
- Why this job: Make a real difference in people's lives while working in a supportive and celebratory team environment.
- Qualifications: Experience in customer service, great communication skills, and a caring attitude are essential.
The predicted salary is between 20000 - 30000 £ per year.
About The Role
We are currently advertising for 2 x 9 months contract in our Protection Claims team.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
We are currently offering a hybrid working model. The position requires full‑time office working until after an initial training period of 3‑6 months, meaning you will spend about three days a week at our Exeter office while the rest of your week can be from home. You’ll work 37.5 hours per week (Monday to Friday between 9am‑5pm). No weekend work. Overtime is available where there is a business requirement. Your presence will be required in the Exeter office after the training period.
Salary is £26.227.50. Your salary will also have the potential to increase as you progress through our career development framework when milestones are reached.
About You
We’re looking for people of all walks of life to join our team. You should be friendly, kind, ambitious, passionate, empathetic and caring. If you possess these qualities, you’re exactly who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other – being totally committed to equal opportunities opens up massive benefits to both our organisation and our members. Whoever you are, whatever you are, and‑in whatever way you identify—you're welcome here.
In your role as part of our busy Customer Response Teams, you will maintain contact with customers, predominantly via telephone or email, dealing with claims on existing policies and new policy creation conversations with Independent Financial Advisors. Some calls may be difficult; we’ll support you and train you thoroughly. You’ll provide care and support to people during challenging times and help make their experience positive.
Key Responsibilities
- Have experience of providing outstanding customer service, whether that’s in retail, hospitality or healthcare.
- Be a team player who enjoys working with others.
- Be compassionate and caring.
- Have great communication skills and a talent for making customers feel special.
- Be a fantastic multi‑tasker.
- Use initiative to solve problems and create solutions that delight customers.
- Be good with words and numbers, and pay strong attention to detail.
- Be supportive, respectful and courteous to all your colleagues.
Rewards and Benefits
This role is a Band A in the LV= Structure.
We offer an attractive, competitive salary and benefits package, including:
- 26 days’ holiday (increases to 28 days after two years’ service, adjusted for shorter contracts).
- The opportunity to buy or sell up to five days’ holiday.
- An annual bonus scheme based on company and personal performance.
- Cycle to work scheme.
- A competitive pension, with LV= Life and Pensions doubling the amount you pay, up to 14% (subject to National Minimum Wage requirements).
- Up to 20% discount on our life products for you and your immediate family.
- Free parking available on‑site, first come, first served.
- A new coffee lounge for relaxing, socialising and enjoying drinks.
- Free tea and coffee‑making facilities, dairy and dairy‑free milk.
- Free book‑swap scheme to find your favourite reads.
- Access to on‑site Mental Health first aiders and a free, 24‑hour employee EAP helpline.
Please note all salary sacrifice benefits are subject to National Minimum Wage requirements; you cannot select benefits that reduce your base pay below the minimum wage threshold.
About Us
We’re proud of our inclusive culture at LV= and, as an equal‑opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of protected status or characteristics. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered.
Go on, bring your true self to LV=.
#J-18808-Ljbffr
Customer Service Representative in Exeter employer: LV=
At LV= Life and Pensions, we pride ourselves on being an excellent employer that values integrity and customer focus. Our part-time Quality Assurance Officer role offers a supportive work culture, competitive benefits, and opportunities for professional growth within the retirement advice sector, all while contributing to meaningful outcomes for our clients. Join us in a collaborative environment where your expertise in FCA regulations and quality assessments will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Exeter
✨Tip Number 1
Familiarise yourself with the values and mission of LV= Life and Pensions. Understanding their commitment to customer care and compassion will help you align your responses during interviews, showcasing that you share their dedication to making a positive impact.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your past experiences where you've demonstrated outstanding customer service. Highlight instances where you showed empathy and problem-solving skills, as these are crucial for the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves handling sensitive conversations, being articulate and compassionate in your tone will be key to making customers feel valued and understood.
✨Tip Number 4
Research common challenges faced in customer service roles, particularly in the financial sector. Being prepared to discuss how you would handle difficult situations can set you apart and demonstrate your readiness for the job.
We think you need these skills to ace Customer Service Representative in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in roles that required compassion and communication skills. Use specific examples to demonstrate how you've made a positive impact on customers.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping others and your understanding of the challenges customers may face. Mention your ability to work in a team and your commitment to providing outstanding service.
Showcase Your Skills:Emphasise your multi-tasking abilities and problem-solving skills in your application. Provide examples of how you've successfully handled difficult situations or provided exceptional support to customers.
Research the Company Culture:Familiarise yourself with LV= Life and Pensions' values and commitment to diversity and inclusivity. Reflect this understanding in your application to show that you align with their mission and culture.
How to prepare for a job interview at LV=
✨Show Your Compassion
Given the nature of the role, it's crucial to demonstrate your ability to be compassionate and caring. Share examples from your past experiences where you provided support to customers in difficult situations, highlighting how you made a positive impact.
✨Highlight Teamwork Skills
This position requires a strong team player. Be prepared to discuss how you've collaborated with others in previous roles. Mention specific instances where teamwork led to successful outcomes, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Effective communication is key in customer service. Practice articulating your thoughts clearly and concisely. You might want to prepare for common customer scenarios and how you would handle them, showcasing your ability to make customers feel valued.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you used your initiative to resolve issues or create solutions that delighted customers. This will show your potential employer that you can think on your feet and provide excellent service.
