At a Glance
- Tasks: Assess Life and Disability claims while ensuring fair and consistent standards.
- Company: Join LV= Life and Pensions, a dynamic and inclusive employer dedicated to doing right by customers.
- Benefits: Enjoy flexible working, 26 days holiday, annual bonuses, and a competitive pension scheme.
- Other info: This role offers hybrid working options and requires eligibility to work in the UK without sponsorship.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team environment.
- Qualifications: Experience in Life & Disability Income Protection claims and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.
Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.
Fancy a challenging, yet rewarding new opportunity? We’re recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LV’s Protection products.
This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role.
Some visits to Exeter may be necessary for key events and training (all expenses will be met). You’ll be part of a wider team and have all the support you need, so whether you’re on the doorstep of the office or a bit further away, let’s talk about what an opportunity here could look like for you.
About You
We’re looking for someone with Life and/or Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! You’ll need to be able to work under pressure and have a keen eye for detail along with excellent numerical and communication skills.
We want to encourage fast learners and people who feel they can really make a difference to apply for this role, as you get out what you put in here at LV!
Key Responsibilities
- Assess Life and/or Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
- Ensure that all claims decisions are capable of being explained and justified, in order to prove that fair and consistent standards are being applied.
- Comply with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up to date medical knowledge sufficient to enable the underwriting of claims.
- Correspond and communicate with both internal and external customers and service providers.
Rewards & Benefits
This role is a Band B in the LV= salary structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 26 days' holiday - increasing after two years of service to 28 days
- The opportunity to buy or sell up to five days of holiday
- An annual bonus scheme based on company and personal performance
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
- Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
- Group Income Protection, if you enroll into the pension scheme and reach 5 years of service
- Employee Assistance Programme (EAP) service for support when you need it
- Virtual GP service
- Shared parental leave
- Up to 20% discount on our life products for you and your immediate family.
Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.
About Us
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.
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Claims Assessor in Exeter employer: LV=
At LV= Life and Pensions, we pride ourselves on being an excellent employer that values integrity and customer focus. Our part-time Quality Assurance Officer role offers a supportive work culture, competitive benefits, and opportunities for professional growth within the retirement advice sector, all while contributing to meaningful outcomes for our clients. Join us in a collaborative environment where your expertise in FCA regulations and quality assessments will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor in Exeter
✨Tip Number 1
Familiarise yourself with the Life and Disability Income Protection claims process. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your empathy and communication skills during any interactions with us. Since the role involves handling sensitive claims, being able to convey understanding and support is crucial.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your decision-making under pressure. Think about past experiences where you had to make tough calls and how you justified those decisions.
✨Tip Number 4
Connect with current employees on social media platforms like LinkedIn. Engaging with our team can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Claims Assessor in Exeter
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Claims Assessor. Familiarise yourself with Life and Disability claims processes, as well as the importance of empathy in this role.
Tailor Your CV:Highlight your relevant experience in Life & Disability Income Protection claims. Use specific examples that demonstrate your attention to detail, communication skills, and ability to work under pressure.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping others and your understanding of the claims assessment process. Mention how your skills align with the company's values and the specific requirements of the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at LV=
✨Show Empathy
As a Claims Assessor, you'll be dealing with sensitive situations. Make sure to demonstrate your empathetic nature during the interview. Share examples of how you've handled difficult conversations in the past, showing that you can connect with people on a personal level.
✨Highlight Attention to Detail
This role requires a keen eye for detail. Prepare to discuss specific instances where your attention to detail made a difference in your previous roles. You might want to mention any processes you followed to ensure accuracy in claims assessment.
✨Prepare for Pressure
Working under pressure is part of the job. Be ready to talk about how you manage stress and maintain productivity in high-pressure situations. Consider sharing a story where you successfully met a tight deadline or resolved a challenging issue.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You could even prepare a few questions to ask the interviewer, demonstrating your interest in the role and your ability to engage in meaningful dialogue.
