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- Tasks: Assess Life and Disability claims while ensuring fair and consistent standards.
- Company: Join LV= Life and Pensions, a dynamic and inclusive employer committed to doing right by customers.
- Benefits: Enjoy flexible working, 26 days holiday, annual bonuses, and a competitive pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team environment.
- Qualifications: Experience in Life & Disability Income Protection claims is essential; empathy and communication skills are key.
- Other info: This role offers hybrid working options and requires eligibility to work in the UK without sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We’re recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LV=’s Protection products. This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role. Some visits to Exeter may be necessary for key events and training (all expenses will be met). You’ll be part of a wider team and have all the support you need.
About You
We’re looking for someone with Life & Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! You’ll need to be able to work under pressure and have a keen eye for detail. You will need to be good with numbers and a great communicator. We want to encourage fast learners and people who feel they can really make a difference to apply for this role.
Key Responsibilities
- Assess Life and Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
- Ensure all claims decisions are capable of being explained and justified, to prove that fair and consistent standards are being applied.
- Comply with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up-to-date medical knowledge to enable underwriting of claims.
- Communicate with internal and external customers and service providers.
Rewards & Benefits
This role is a Band B in the LV= Structure. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 26 days' holiday – increasing after two years of service to 28 days
- The opportunity to buy or sell up to five days of holiday
- An annual bonus scheme based on company and personal performance
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
- Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
- Group Income Protection, if you enrol into the pension scheme and reach 5 years of service
- Employee Assistance Programme (EAP) service for support when you need it
- Virtual GP service
- Shared parental leave
- Up to 20% discount on our life products for you and your immediate family.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
About Us
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media. We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity. We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re also open to conversations about flexible working as part of your application.
Claims Assessor employer: LV
Contact Detail:
LV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the specific Life and Disability Income Protection claims processes. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your empathy and communication skills during any interactions with us. Since the role involves handling sensitive claims, being able to convey understanding and support is crucial.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your decision-making abilities under pressure. Think about past experiences where you had to make tough calls and how you justified those decisions.
✨Tip Number 4
Engage with our social media platforms to stay updated on company culture and values. This will not only help you align your responses during interviews but also show your enthusiasm for joining our team.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Life and Disability Income Protection claims. Use specific examples that demonstrate your empathy, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the importance of fair claims assessment. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role involves communicating with customers and service providers, emphasise your strong communication skills. Provide examples of how you've effectively handled difficult conversations or resolved conflicts in previous roles.
Highlight Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to medical knowledge or regulatory standards. This shows your commitment to staying updated in the field and your readiness to comply with departmental procedures.
How to prepare for a job interview at LV
✨Show Empathy
As a Claims Assessor, you'll be dealing with sensitive situations. Make sure to demonstrate your empathetic nature during the interview. Share examples of how you've handled difficult conversations in the past, showing that you can connect with people on a personal level.
✨Highlight Attention to Detail
This role requires a keen eye for detail. Prepare to discuss specific instances where your attention to detail made a difference in your previous roles. You might want to mention any experience you have with assessing claims or similar tasks that required precision.
✨Prepare for Regulatory Questions
Since compliance is crucial in this role, brush up on relevant regulations and standards related to Life and Disability claims. Be ready to discuss how you ensure compliance in your work and any experiences you have with regulatory frameworks.
✨Demonstrate Communication Skills
Effective communication is key in this position. Think of examples where you've successfully communicated complex information to clients or colleagues. Practice articulating your thoughts clearly and confidently, as this will be essential in your interactions with customers and service providers.
