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For Companies At a Glance
- Tasks: Assess Life and Disability claims, ensuring fair and justified decisions.
- Company: Join LV= Life and Pensions, a dynamic and inclusive employer.
- Benefits: Enjoy flexible working, competitive salary, 26 days holiday, and more perks.
- Why this job: Make a real difference while working in a supportive team environment.
- Qualifications: Experience in Life & Disability claims, strong communication, and attention to detail required.
- Other info: Internal secondments maintain base band benefits; no visa sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We’re recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LV=’s Protection products. This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role. Some visits to Exeter may be necessary for key events and training (all expenses will be met). You’ll be part of a wider team and have all the support you need.
About You
We’re looking for someone with Life & Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! You’ll need to be able to work under pressure and have a keen eye for detail. You will need to be good with numbers and a great communicator. We want to encourage fast learners and people who feel they can really make a difference to apply for this role.
Key Responsibilities
- You’ll assess Life and Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
- Ensure that all claims decisions are capable of being explained and justified, in order to prove that fair and consistent standards are being applied.
- Comply with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up-to-date medical knowledge sufficient to enable the underwriting of claims.
- Correspond and communicate with both internal and external customers and service providers.
Rewards & Benefits
This role is a Band B in the LV= Structure. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 26 days' holiday – increasing after two years of service to 28 days
- The opportunity to buy or sell up to five days of holiday
- An annual bonus scheme based on company and personal performance
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
- Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
- Group Income Protection, if you enrol into the pension scheme and reach 5 years of service
- Employee Assistance Programme (EAP) service for support when you need it
- Virtual GP service
- Shared parental leave
- Up to 20% discount on our life products for you and your immediate family.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
About Us
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media. We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity. We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Claims Assessor employer: LV=
Contact Detail:
LV= Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the specific Life and Disability Income Protection claims processes. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your empathy and communication skills during any interactions with us. Since the role involves handling sensitive claims, being able to convey understanding and support is crucial.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your ability to work under pressure. Think of examples from your past experiences where you successfully managed stressful situations while maintaining attention to detail.
✨Tip Number 4
Connect with current employees on social media or professional networks. Engaging with our team can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Assessor. Familiarise yourself with Life and Disability Income Protection claims, as well as the importance of empathy in this role.
Tailor Your CV: Highlight your relevant experience in Life and Disability claims. Emphasise your attention to detail, communication skills, and ability to work under pressure. Use specific examples to demonstrate how you've made a difference in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the claims process and your commitment to ensuring fair and consistent standards. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at LV=
✨Show Empathy
As a Claims Assessor, you'll be dealing with sensitive situations. Make sure to demonstrate your empathetic nature during the interview. Share examples of how you've handled difficult conversations in the past, showing that you can connect with people on a personal level.
✨Highlight Attention to Detail
This role requires a keen eye for detail. Prepare to discuss specific instances where your attention to detail made a difference in your previous roles. You might want to mention any relevant experience with claims assessment or similar tasks.
✨Prepare for Technical Questions
Expect questions related to Life and Disability Income Protection claims. Brush up on your knowledge of relevant regulations and procedures. Being able to explain complex concepts clearly will show that you're well-prepared and knowledgeable.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be ready to showcase your communication skills by discussing how you've successfully interacted with clients or colleagues in the past. Consider preparing a brief example of a challenging communication scenario and how you resolved it.
