At a Glance
- Tasks: Provide compassionate customer care, supporting clients through challenging times via phone and email.
- Company: Join LV= Life and Pensions, a company dedicated to protecting families and futures.
- Benefits: Enjoy 26 days holiday, competitive salary, and a supportive work environment.
- Other info: Hybrid working model with excellent career development opportunities and a focus on inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills in a caring team.
- Qualifications: Experience in customer service, strong communication skills, and a compassionate attitude.
The predicted salary is between 26227 - 26227 £ per year.
We are currently advertising for 2 x 9 month FTCs in our Protection Existing Business team and a permanent role in our Pensions and Annuities team. At LV= Life and Pensions, we're fully committed to ensuring that our customers trust us to protect their families, finances, and futures - that's why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together. We offer a hybrid working model; however, your presence will be required in our Bournemouth office. (Full time office working until after an initial training period of 6 months). Salary is £26,227.50. Your salary will also have the potential to increase as you progress through our career development framework when milestones are reached.
We're looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you're who we're looking for. We thrive on the benefit of everyone's differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you're welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email. You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. Some of these calls may be a little difficult, but we'll always support you and you'll be providing care and support to people during challenging points in their lives - your contact with them could have a really positive impact during an otherwise difficult time. Our team is massively supportive and everyone around you will help each other. You'll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we're good at? Celebrating success and a job well done. So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don't miss your chance to join us!
Key Responsibilities
- Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
- Be a team player who enjoys working with others
- Be compassionate and caring
- Have great communication skills and a real talent for making customers feel special
- Be a fantastic multi-tasker
- Be able to use your initiative to solve problems and create solutions that delight our customers
- Be good with words and numbers, and pay strong attention to detail
- Be supportive, respectful, and courteous to all your new colleagues
Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.
Rewards and Benefits
This Role is a Band A in the LV= Structure. At LV= Life and Pensions, you'll go above and beyond to do the right thing for our customers and we'll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
- 26 days' holiday - which increases after two years' service to 28 days (adjusted for your shorter contracts)
- The opportunity to buy or sell up to five days' holiday
- An annual bonus scheme based on company and personal performance
- Cycle to work scheme
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements
- You'll receive up to 20% discount on our life products for you and your immediate family
- Free parking is available on-site, offered on a first come first served basis
- We have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack
- Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
- Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
- Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.
About Us
We're proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it's right for you, our members and customers, and our business, then we'll do everything we can to make it happen. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. Go on, bring your true self to LV=.
Compassionate Customer Care Specialist - Pensions & Claims in Bournemouth employer: LV=
At LV=, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Our Bournemouth location provides a vibrant environment with opportunities for professional growth, complemented by generous benefits such as 30 days’ holiday and a competitive pension scheme, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Customer Care Specialist - Pensions & Claims in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LV=. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LV= before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Compassionate Customer Care Specialist - Pensions & Claims in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LV=:Your cover letter is your chance to shine! Tell us why you want to work at LV= specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LV=!
How to prepare for a job interview at LV=
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
