At a Glance
- Tasks: Elevate the luxury experience for Flexjet owners and crew at Farnborough Airport.
- Company: Join a premium private aviation brand known for exceptional service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on service excellence and owner satisfaction.
- Why this job: Lead a team in delivering five-star hospitality and make a real impact.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
POSITION SUMMARY
The Lounge Manager is responsible for elevating and protecting the Flexjet owner and crew experience within our dedicated airport facility at Farnborough Airport.
The purpose of the role is to ensure the environment, hospitality standards and service culture consistently reflect Flexjets premium private aviation brand.
The role focuses on real-time oversight, customer experience leadership, brand environment management and close coordination with Farnborough Airport and Flexjet internal teams.
Unlike traditional FBO operational management, this is a luxury hospitalityled position centred on service excellence, brand representation and the refinement of the owner journey.
DUTIES & RESPONSIBILITIES
- Ensure the Flexjet terminal consistently delivers a premium private aviation environment, maintaining ambience, dcor, layout and presentation to our brand standards.
- Coordinate with our internal marketing team to update displays, introduce seasonal touches and maintain a polished, luxury environment.
- Oversee all hospitality elements (including food and beverages, amenities and lounge presentation) ensuring service mirrors five - star guest - relations expectations.
- Partner with our Owner Services and Owner Experience teams to embed a culture of personalised service for our Owners and crew.
- Own the full owner journey from arrival to handover to Farnborough Airport, ensuring smooth flow, appropriate staffing levels, and immediate issue resolution.
- Monitor owner feedback, NPS and satisfaction indicators, implementing improvements to elevate the experience.
- Maintain high visibility during peak periods to oversee queues, timing, baggage flows and service delivery, ensuring standards are upheld.
- Act as Flexjets first point of contact regarding operational matters, including stand allocation, parking priorities and coordination with ground handling teams.
- Serve as the communication bridge between Flight Operations / Owner Services and Farnborough Airport/ground handling teams, managing special requests, late passengers, and irregular operations.
- Develop, maintain, and enforce terminal SOPs, service flows, and checklists to ensure consistent execution.
- Lead opening readiness activities including SOP development, test days, soft openings, training and go - live preparation.
- Build and oversee a small pool of Flexjet representatives to ensure continuous representation, with clear handover and escalation structures.
- Maintain strong relationships with Farnborough airport, airport authorities, hospitality vendors and other local partners.
- Provide regular reporting on owner/crew experience, lounge utilisation, service delivery, operational coordination, and SOP compliance.
EDUCATION & EXPERIENCE
- Extensive leadership experience in luxury hospitality, premium lounge operations, private aviation or UHNW client service environments.
- Proven experience working confidently with UHNW individuals, demonstrating strong emotional intelligence and anticipatory service skills.
- Experience implementing brand standards and service - culture programmes.
- Strong project management skills, ideally including opening readiness or hospitality concept launches.
- Excellent communication, stakeholder engagement and conflict resolution capabilities.
- Ability to meet aviation security, background - check, and drug/alcohol testing requirements.
- Knowledge of sustainability practices relevant to premium aviation is desirable but not essential.
- Flexibility to work varied hours including weekends and public holidays.
- REQUIRED SKILLS & QUALIFICATIONS
- Exceptional emotional intelligence and confidence engaging UHNW clientele.
- Strong leadership presence with the ability to inspire a hospitality-driven service culture.
- Advanced communication skills, both written and verbal, suitable for high-level stakeholder interaction.
- Highly organised with excellent attention to detail, ensuring flawless Owner Journey execution.
- Ability to anticipate guest needs and proactively resolve potential issues.
- Strong operational awareness and ability to manage real-time service environments during peak flow.
- Skilled in coordinating cross-functional teams and managing multiple priorities simultaneously.
- Proficient in developing SOPs, service flows and process documentation.
- Strong project management capabilities, particularly for openings, soft launches and continuous improvement.
- Competent in Microsoft Office, reporting systems, scheduling/rostering tools and hospitality/CRM platforms.
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Lounge Manager in Farnborough employer: LV Aero, LLC
Flexjet in Farnborough is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about early careers. With a strong focus on employee growth opportunities and a commitment to providing meaningful experiences, you will thrive in a dynamic environment where your contributions are valued. The company's dedication to excellence ensures that you will be part of a team that not only drives success but also fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Manager in Farnborough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LV Aero, LLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LV Aero, LLC
Don't be shy about reaching out to LV Aero, LLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Manager in Farnborough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LV Aero, LLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LV Aero, LLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
