Director, Cabin Server Training Academy, EU

The Director, Cabin Server Training Academy, EU is responsible for designing, leading, and scaling a premium training and experience program focused on brand education, customer engagement, and service excellence. This role ensures that all participants gain deep knowledge of Flexjet in-flight service, products, and customer experience standards while driving measurable business impact.

DUTIES & RESPONSIBILITIES

• Academy Strategy & Leadership
  • Develop and implement the Red Label Academy vision, strategy, and roadmap aligned with brand and business objectives.
  • Position the Academy as a centre of excellence for product, service, and storytelling.
  • Continuously evolve the curriculum to reflect trends, innovation, and brand priorities.
• Training Program Development
  • Design and deliver engaging learning programs (in-person, virtual).
  • Create structured learning pathways for Cabin Servers and other employees where needed.
  • Develop training materials including presentations, toolkits, and digital content.
  • Ensure consistency and high-quality delivery across all sessions.
• Stakeholder Management
  • Collaborate with internal teams such as Trainers, Marketing, Sales, and HR.
  • Partner with external trainers and industry experts where needed.
  • Act as a key ambassador of the Red Label Academy internally and externally.
• Experience & Engagement
  • Deliver immersive and memorable training experiences that reinforce brand values.
  • Integrate storytelling, product demonstrations, and experiential learning techniques.
  • Foster a community of brand advocates through Academy programs.
• Performance & Impact Measurement
  • Define KPIs and metrics to evaluate training effectiveness and ROI.
  • Track learner progress, engagement, and performance outcomes.
  • Use insights and feedback to continuously improve programs.
• Operations & Program Management
  • Manage Academy calendar, budgets, and logistics.
  • Ensure smooth execution of training sessions and events.
  • Oversee digital learning platforms and tools.
• Talent & Hiring Support
  • Support recruitment and hiring initiatives by participating in hiring events, assessment days, and open days.
  • Represent the Red Label Academy and culture to prospective candidates.
  • Deliver training or onboarding sessions for newly hired employees where required.
  • Collaborate with HR to ensure alignment between hiring profiles and Academy standards.

EDUCATION & EXPERIENCE

• 10 years or more in leading and managing a high number of employees required.
• 10 years or more in high-end hospitality, retail, or premium consumer goods.
• Strong experience in training, learning & development, or brand education.
• Proven experience managing training programs or academies, mandatory.
• Experience in customer experience or brand activation is required.
• Familiarity with core job competencies including, but not limited to SOPs, Cabin Server training documents, and other resource documents.
• Able to work in a fast-paced, team-oriented environment.

REQUIRED SKILLS & QUALIFICATIONS

• Exhibit strong presentation and facilitation skills.
• Excellent communication and storytelling abilities.
• Strategic thinking with hands-on execution capability.
• Project management and organizational skills.
• Ability to influence and collaborate across multiple stakeholders with knowledge of how to motivate and train different learning styles.
• Passion for brand building and customer experience.
• Driven, proactive, and results-oriented.
• Proficiency with various training platforms in addition to MS Office Suite.
• Must be results-oriented and able to obtain a high level of familiarity quickly.
• Strong personal and work ethics along with a high level of integrity.
• Must possess the legal ability to work in the United Kingdom.

PHYSICAL REQUIREMENTS

• Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment.
• Physical demands may include walking, carrying, reaching, standing, and stooping.
• May require occasional lifting/lowering, pushing, or pulling up to 12 kg.

HOURS

• Flexible schedule based on business needs. This role may require work during evenings, weekends, and at off-site locations as necessary to support business operations and events.

Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.