Senior eCommerce Acceleration Manager - Hybrid in London

Join Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms. Backed by significant investment, we’re on a mission to dominate the global eCommerce space.

About the Role

We are looking for an experienced Senior eCommerce professional who possesses a strong drive for results and has a passion for customer success.

What You’ll Be Doing

• You will be the primary point of contact for high value clients, to manage, develop & enhance client relationships with key accounts.
• You will lead account managers as a senior member of the eCommerce Acceleration team.
• You will guide and support your direct reports with best practices, process improvements and excellence in execution on behalf of their clients.
• You will develop an understanding of client strategy, key stakeholders involved & identify new opportunities within key accounts aligned with client & internal goals.
• You will oversee day‑to‑day activities & work with account managers to ensure successful execution of client’s marketplace and D2C objectives.
• You will provide insightful input to your manager and the Senior Leadership Team to aid in strategic decision making.
• You’ll successfully prioritise the needs of multiple clients in a manner that balances their needs and internal priorities.
• You will ensure that sales targets are met across your accounts, proactively identifying risks and opportunities to drive performance and report on any issues that may impact overall sales performance.
• You’ll support eCommerce Acceleration Managers in owning the full end‑to‑end eCommerce Process for key accounts – Managing of Marketplace & D2C Content & Pricing, Order Processing, Inventory Management and Customer Service.
• You will manage & collaborate with eCommerce Operations & Marketing teams to ensure the successful & efficient delivery of promotional campaigns & new product launches.
• You will work closely with internal teams to facilitate cross learnings between other eCommerce Acceleration Managers & Executives.
• You will build trusted relationships with key stakeholders and executive sponsors.

Requirements

• You will have a minimum 5 years of Account Management at a senior level with strong industry experience.
• Excellent leadership/management skills and superb oral and written communication, with seasoned presentation skills.
• You will have achieved a Bachelor’s Degree in Business/Marketing/Sciences.
• You are a highly motivated & ambitious individual with a desire to do what it takes to succeed in this role.
• You will have the ability to operate at a strategic level, yet remain close enough to the details to add value to clients and be a real support to your team.
• You have strong attention to detail & ability to manage & prioritise multiple client requirements.
• You have the ability to effectively delegate tasks to the internal teams & manage client expectations.
• You possess & can demonstrate strong interpersonal and communication skills.
• You have strong analytical skill set & ability to effectively evaluate data and generate insightful output - MS Office skills are essential.

Desirable

• Experience selling on Marketplaces such as Amazon/eBay.
• D2C eCommerce experience.
• Amazon Vendor management experience.
• Experience with Amazon Marketing.

Benefits

• Competitive Compensation: Attractive salary package with benefits.
• Work-Life Balance: Competitive annual leave and flexible working arrangements.
• Growth Opportunities: Access to learning and development programs to enhance your skills.
• Culture and Environment: A fun, inclusive, and collaborative workplace.
• Wellbeing Support: Access to an Employee Assistance Programme (EAP).
• Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.