Chief Operating Officer (COO) (London)

Company Overview : Our client has epitomized vibrant living, infusing homes with colour and character. Rooted in classic heritage style, their globally inspired designs celebrate artisanal craftsmanship and dedication to design excellence. Established as a leading British design brand for interior designers worldwide, their collections are bursting with vibrancy and colour, reflecting a unique, playful, and spontaneous spirit. Handcrafted with care using the highest quality materials, each piece is designed to withstand the test of time, ensuring enduring beauty in every creation. From fabrics and wallpaper to lighting and home accessories, their designs inspire creativity, showcasing considered yet unexpected combinations that bring every space to life.

Role Overview : The Chief Operating Officer (COO) will play a pivotal role in the leadership team, directly reporting to the Managing Director (MD). This is a new role created to support the company’s growth and operational efficiency. The COO will oversee daily operations, implement business strategies, and ensure that the company’s processes and procedures align with its mission and goals. The ideal candidate will have experience working in a similar sector or within an SME setup, demonstrating a track record of driving operational excellence and fostering a collaborative work environment.

Key Responsibilities :

• Operational Management : Oversee the day-to-day operations of the company, ensuring efficiency and effectiveness across all departments.
• Strategic Planning : Collaborate with the MD and leadership team to develop and implement strategic plans that drive business growth and operational improvements.
• Process Improvement : Identify and implement process improvements to enhance productivity, reduce costs, and improve quality.
• Team Leadership : Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, innovation, and excellence.
• Financial Oversight : Manage budgets, forecasts, and financial performance, ensuring the company’s financial health and sustainability.
• Supply Chain Management : Optimize the supply chain to ensure timely delivery of high-quality materials and products.
• Quality Assurance : Maintain the highest standards of quality in all products and services, aligning with the company’s commitment to design excellence and artisanal craftsmanship.
• Client Relations : Build and maintain strong relationships with key clients, stakeholders, and partners, ensuring exceptional service and satisfaction.
• Compliance : Ensure compliance with all legal, regulatory, and industry standards, maintaining the company’s reputation and integrity.

Qualifications :

• Proven experience in a senior operational role within a similar sector or SME environment.
• Strong understanding of business functions such as HR, finance, marketing, and supply chain management.
• Demonstrated ability to develop and execute strategic plans.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Bachelor’s degree in business administration, management, or a related field (MBA preferred).

Key Attributes :

• Passionate about design and committed to the company’s vision of vibrant, colourful living.
• Ability to thrive in a fast-paced, dynamic environment.
• Creative thinker with a knack for innovative solutions.
• Detail-oriented with a focus on quality and excellence.
• Strong organizational skills and ability to manage multiple priorities.

Application Process : Luxury Recruit is a Metier Group brand, who is exclusively retained on this search. We welcome the opportunity to connect with candidates who meet the above criteria and are excited about joining a leading design brand. Interested candidates are invited to submit their resume and cover letter for review.

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