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- Tasks: Lead daily operations of premium serviced apartments and ensure guest satisfaction.
- Company: Join a fast-growing STR company in Central London focused on exceptional guest experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven team that values efficiency and guest happiness.
- Qualifications: Experience in short-term rental management and strong communication skills are essential.
- Other info: Ideal for self-driven individuals passionate about hospitality and property management.
The predicted salary is between 36000 - 60000 £ per year.
We are a fast-growing short-term rental (STR) company specializing in premium serviced apartments in Central London. Our mission is to provide exceptional guest experiences while optimizing property performance. We’re seeking a talented Operations Manager to take the lead in managing day-to-day operations, driving efficiency, and scaling our portfolio.
Key Responsibilities:
• Property Management: Oversee the operations of our serviced apartment portfolio, ensuring seamless check-ins, check-outs, and guest satisfaction.
• Landlord Relations: Source new properties and build strong relationships with landlords and property partners.
• Guest Experience: Handle guest communications, resolve complaints promptly, and maintain top-tier review scores.
• Operational Efficiency: Manage cleaning schedules, maintenance teams, and inventory to ensure flawless apartment readiness.
• Process Optimization: Identify and implement improvements in operational workflows and technology.
• Team Leadership: Supervise and coordinate with contractors, cleaners, and service providers.
Qualifications:
• Proven experience in Short term rental property management, serviced apartments, or hospitality operations.
• Strong knowledge of STR platforms (e.g., Airbnb, Booking.com) and property management software like Hostaway and Guesty.
• Excellent communication and the ability negotiate
• Ability to manage relationships with landlords, guests, and service providers.
• Detail-oriented with a focus on delivering exceptional guest experiences.
- Self-driven with a passion to build and grow a business
STR Serviced Apartments Operations Manager employer: LuxuryLondonStays
Contact Detail:
LuxuryLondonStays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land STR Serviced Apartments Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in short-term rental management. Understanding what guests are looking for and how to optimize property performance will give you an edge in interviews.
✨Tip Number 2
Network with professionals in the serviced apartment and hospitality industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Showcase your knowledge of STR platforms and property management software during discussions. Being able to speak confidently about tools like Airbnb, Booking.com, Hostaway, and Guesty will demonstrate your expertise.
✨Tip Number 4
Prepare examples of how you've successfully managed guest experiences or improved operational efficiency in past roles. Real-life stories can make a strong impression and highlight your capabilities.
We think you need these skills to ace STR Serviced Apartments Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in short-term rental property management and hospitality operations. Emphasize any roles where you managed guest experiences or property performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the STR market. Mention specific examples of how you've improved operational efficiency or guest satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasize your knowledge of STR platforms like Airbnb and Booking.com, as well as any experience with property management software such as Hostaway or Guesty. This will demonstrate your readiness for the role.
Showcase Leadership Experience: If you have experience leading teams or managing contractors and service providers, make sure to include this in your application. Highlight your ability to coordinate and supervise effectively to ensure smooth operations.
How to prepare for a job interview at LuxuryLondonStays
✨Showcase Your Experience
Be ready to discuss your previous roles in short-term rental property management or hospitality operations. Highlight specific examples where you improved guest experiences or operational efficiency.
✨Know the Platforms
Familiarize yourself with STR platforms like Airbnb and Booking.com, as well as property management software such as Hostaway and Guesty. Be prepared to discuss how you've used these tools in past roles.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to share examples of how you've successfully managed relationships with landlords, guests, and service providers.
✨Focus on Problem-Solving
Think of scenarios where you've resolved guest complaints or optimized operational workflows. Be ready to explain your thought process and the outcomes of your actions.
