Luxury Recruit, part of Experts in Luxury Group, is leading a confidential search for a Senior Sales Executive on behalf of an independent, family-owned luxury house with a flagship boutique in Chelsea and ateliers internationally.
The house designs and hand-crafts fine jewellery and silver objets in sterling silver and 18ct gold — pieces bought as gifts, worn for decades and passed on. Clients are loyal, international and often ultra-high-net-worth. Many are returning collectors; some are commissioning one-of-a-kind pieces. The boutique is intimate, and the standard of service is closer to a private salon than a shop floor.
The role
You will be a senior member of a small boutique team, responsible for a meaningful share of the store's turnover and for the client relationships that sit behind it.
- Welcome, advise and sell to a discerning UK and international clientele, including UHNW individuals, families and their representatives
- Build and actively work a personal client book: outreach, follow-up, appointments, private viewings, gifting reminders and occasion-led contact
- Guide clients through the full range — jewellery, gifts, tableware and sculptural pieces — and manage bespoke and commissioned orders from first conversation to delivery
- Deliver concierge-level after-care: engraving, care and cleaning, gift-wrapping, dispatch and returns handled personally and faultlessly
- Maintain the CRM with discipline so that every client interaction adds to the relationship
- Support the boutique manager with merchandising, stock integrity, opening/closing and, where appropriate, in-store events and client evenings
- Act as an ambassador for the house in person and in correspondence — every email, note and call to the same standard as the boutique itself
Who this is for
- A proven track record in luxury retail sales — fine jewellery, watches, silver or comparable fine-objects categories preferred — with personal sales figures you can speak to
- Genuine experience serving UHNW clients and their households, PAs and family offices, with the discretion that entails
- A personal client book, or the demonstrable ability to build one
- Polished, warm and unhurried in manner; immaculate presentation; articulate in writing as well as in person
- Comfortable with high-value transactions and with the patience that long-consideration purchases and commissions require
- Reliable, organised and happy in a small-team environment where you are trusted to run your own client relationships
- Additional languages an advantage given the international clientele
- Right to work in the UK; five days on-site including weekends on rota
Package
£40,000 – £50,000 base depending on experience, plus commission on personal sales. Commission structure discussed at interview. Permanent, full-time.
Luxury Recruit is an equal-opportunities recruitment firm. We are happy to discuss any adjustments you may need during the process.
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Contact Details:
Luxury Recruit International Recruitment Team
