Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure a memorable experience from check-in to departure.
- Company: Whitbarrow Village, a luxury resort with a friendly, team-focused culture.
- Benefits: Competitive pay, flexible shifts, bonuses, and generous staff discounts.
- Why this job: Join a supportive team and develop your hospitality skills in a beautiful setting.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
- Other info: Full training provided; perfect for those looking to grow in the hospitality industry.
Rate of pay - £12.50 ph
Location: Whitbarrow Village
About Us: Whitbarrow Village is a luxury resort offering spacious lodges, leisure facilities (including pools and spa amenities), on-site dining, and beautifully landscaped grounds. Our Receptionists play a vital role in creating a warm, professional welcome for our guests, ensuring every stay is memorable from check-in to departure.
Role Overview: As the first point of contact, Receptionists are true ambassadors for Whitbarrow Village. With excellent attention to detail, strong organisational skills, and a genuine focus on guest satisfaction, you will provide a seamless experience for all visitors. This role suits individuals with prior reception or hospitality experience, though full training will be provided. Above all, we are looking for people with a willingness to learn, a passion for service, and a commitment to delivering excellence. This position includes weekend shifts, with straight shift patterns scheduled between 8:00am and 8:00pm.
Key Responsibilities
- Customer Service
- Provide a welcoming first and last impression for all guests.
- Consistently deliver friendly, efficient, and professional service throughout a guest’s stay.
- Exceed expectations by going the extra mile to create memorable experiences.
- Maintain service standards even during technical downtime.
- Be knowledgeable about resort facilities and local attractions.
- Complete thorough handovers between shifts.
- Share guest feedback (positive and negative) with relevant departments.
- Handle guest queries and problems professionally and efficiently.
- Use basic Word, Excel, and Outlook applications for guest and departmental communication.
- Manage switchboard and telephone systems effectively.
- Follow departmental checklists and understand backup procedures.
What We’re Looking For
- A friendly, professional, and approachable manner.
- Excellent communication and organisational skills.
- Ability to work independently and as part of a team.
- Hospitality or customer service experience preferred (not essential).
- Flexibility to work weekends and shift patterns between 8am–8pm.
What We Offer
- Competitive pay with guaranteed hours.
- Flexible, daytime-friendly shifts.
- Reward & recognition schemes, including up to £1,000 in bonuses.
- Generous staff discounts – up to 50% off holidays across 10 UK locations.
- Employee referral scheme – earn up to £400 for successful recommendations.
- Pension scheme, uniform, and professional development opportunities including training and career progression.
- Supportive, family-run environment with a friendly, team-focused culture.
Receptionist - Whitbarrow - Reception in Penrith employer: Luxury Lodges
Contact Detail:
Luxury Lodges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Whitbarrow - Reception in Penrith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Whitbarrow Village. Familiarise yourself with their services and values so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Receptionist and highlight your customer service skills.
✨Tip Number 3
Dress to impress! First impressions count, especially in hospitality. Make sure you look smart and professional for your interview – it shows you’re serious about the role and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - Whitbarrow - Reception in Penrith
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A warm and friendly tone can make a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have in reception or hospitality. Even if it’s not directly related, showcase skills that align with our values, like communication and organisation. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Whitbarrow Village!
How to prepare for a job interview at Luxury Lodges
✨Know the Resort Inside Out
Before your interview, take some time to research Whitbarrow Village. Familiarise yourself with the resort's facilities, local attractions, and any recent news. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went the extra mile to ensure a guest's satisfaction, as this aligns perfectly with what they’re looking for.
✨Practice Your Communication Style
Strong communication skills are key for this role. During the interview, practice speaking clearly and confidently. You might even want to role-play common scenarios, like handling a guest complaint or providing information about the resort, to demonstrate your ability to communicate effectively.
✨Emphasise Your Team Spirit
Whitbarrow values a friendly, team-focused culture. Be ready to discuss how you work well in a team and share examples of how you've collaborated with others in previous roles. Highlighting your flexibility and willingness to support your colleagues will resonate well with the interviewers.
