Home Care Manager, Registered Care Manager, Domiciliary Care Manager in London

Luxury Living Homecare provides premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. Our core values put both the clients and the carers at the heart of everything we do and underpin the delivery of our care, setting us apart from most other Care Providers. Luxury Living Homecare is now actively recruiting a truly caring Registered Manager with a passion for making a real difference in the lives of others. We are looking for an ambitious and driven individual, who always goes the extra mile and always regards quality of care as their guiding principle.

Working alongside the business owner you will be fundamental in the business with a real influence over the day-to-day operations allowing you to smoothly manage, develop, and grow a profitable business that delivers exceptional care to the local community in line with the brand's core values.

• Awareness of Key Performance Indicators and discussing them with the business owner to ensure the business grows sustainably.
• Take ownership of achieving the highest levels of compliance concerning regulations, laws, quality standards & policies, ensuring we achieve outstanding CQC compliance.
• Accountable for the Health and Safety of staff and clients; ensuring the Health & Safety policy and procedures are always followed providing a safe working environment.
• Ensure consistent application of company policies, procedures, and approved practice; and promote the aims and values of Right at Home.
• Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients.
• Identify and recruit high-quality Carers, implement excellent training, and maintain high staff retention rates.
• Provide leadership, management, and the highest level of support to the team, to ensure the very best outcomes in everything we do.
• Ensure staff training is implemented and the delivery of exceptional care services, to clients living in their own homes, is achieved consistently.
• Ensure the Scheduling is effectively designed to ensure the Carers deliver the allocated care to the client.
• Take ownership of quality assurance through scheduled Spot Checks, Reviews, Audits, and Annual Surveys and ensure all activity is recorded.
• Complete and continuously improve the Assessments, Risk Assessments, and Care Plans to ensure the outcome of the client is achieved and the customers’ expectations are exceeded.
• Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours, including holding the phone as part of the on-call rota.

• Qualifications in, or be working towards, an NVQ Level 4 or QCF Level 5 qualification in Health and Social Care.
• Management experience in the care industry with an in-depth understanding of CQC assessment criteria for Good and Outstanding scores.
• Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources.
• Extremely well organized, excellent planning and prioritizing ability with high attention to detail.

If you are successful in your application, you can expect to be a highly valued member of the business with a real opportunity to influence and shape the success of this home care business. You will have excellent learning and training opportunities with access to an outstanding support network of like-minded Registered Managers to help you reach your full potential and further develop your career. We offer a very competitive salary with an excellent incentive and bonus package but above all, amazing job satisfaction by improving the lives of others and making a difference every day through a team of quality carers you have built up and developed. A full UK driving license and a fully enhanced DBS check are requirements of the role.