Luxury Living Group Sales & Design Consultant - London
Luxury Living Group Sales & Design Consultant - London

Luxury Living Group Sales & Design Consultant - London

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the Sales Team in providing exceptional customer service and maintaining showroom standards.
  • Company: Join Luxury Living Group, a leader in high-end furniture and luxury goods.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
  • Why this job: Be part of a vibrant team that values creativity and customer satisfaction in a luxury setting.
  • Qualifications: 2-3 years experience in high-end retail; strong communication and problem-solving skills required.
  • Other info: Work at the iconic Harrods in London with flexible shifts.

The predicted salary is between 28800 - 43200 £ per year.

The Sales Assistant will support the Showroom Sales Team in providing customers with all the requested information and advising them concerning acquisitions by ensuring an outstanding sales experience. The Sales Assistant reports directly to the Showroom Manager.

Main Activities:

  • Meet and greet customers that come into the Showroom, providing an outstanding level of hospitality.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs and ensure their decisions.
  • Maintain strong relationships with existing customers, as well as prospect for new customers.
  • Maintain outstanding store condition and visual merchandising standards.
  • Offer information and technical support to customers about the products.
  • Maintain accurate inventory and store goods.
  • Check all products to see if they are not damaged.
  • Use the company reporting tools (quote/project registration, traffic registration, CRM).
  • Contribute to further expand the company database through client data registration and profiling.
  • Support the Store Manager and Retail Director in organizing events and promotional activities to target.
  • Prepare sales and customer relations reports by analyzing and categorizing sales information.
  • Identify and investigate customer complaints and service suggestions.
  • Provide support to the Showroom Manager in implementing programs and executing operational and organizational objectives.

Experience and Education:

Previous experience (2-3 years) in high-end furniture or luxury goods industry will be appreciated.

Technical and Soft Skills:

  • Excellent computer skills (Microsoft Outlook, Word, Excel);
  • Excellent communication and interpersonal skills;
  • Attitude to problem solving and ability to handle stress;
  • Polite and customer-oriented;
  • Team player;
  • Positive attitude and enthusiastic;
  • Oriented and proactive approach to achieving the goals.

Work Location: Harrods - London

Working Hours: Monday to Sunday, with working hours varying based on a rotating rota. Shifts range from 10 AM to 6 PM or 12:30 PM to 9 PM.

Luxury Living Group Sales & Design Consultant - London employer: Luxury Living Group

At Luxury Living Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. Located in the prestigious Harrods, our team enjoys a dynamic environment with opportunities for personal and professional growth, alongside competitive benefits and a commitment to employee development. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences in the luxury retail sector.
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Contact Detail:

Luxury Living Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Luxury Living Group Sales & Design Consultant - London

✨Tip Number 1

Familiarise yourself with the luxury furniture market and the specific brands that Luxury Living Group represents. Understanding their product range and unique selling points will help you engage customers effectively and demonstrate your expertise during the interview.

✨Tip Number 2

Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for the high-end sales environment and help you develop the ability to actively listen and respond to customer needs.

✨Tip Number 3

Network within the luxury retail industry, especially in London. Attend events or join online forums where you can connect with professionals in the field. This could lead to valuable insights and potential referrals for the position.

✨Tip Number 4

Showcase your enthusiasm for the role by visiting the showroom before your interview. Observe the customer interactions and visual merchandising standards, and be prepared to discuss your observations and ideas on how to enhance the customer experience.

We think you need these skills to ace Luxury Living Group Sales & Design Consultant - London

Customer Service Excellence
Sales Skills
Interpersonal Skills
Active Listening
Visual Merchandising
Inventory Management
Technical Product Knowledge
CRM Software Proficiency
Data Analysis
Event Organisation
Problem-Solving Skills
Stress Management
Team Collaboration
Positive Attitude
Proactive Approach

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in high-end furniture or luxury goods. Emphasise any previous roles where you provided exceptional customer service, as this is crucial for the Sales & Design Consultant position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of customer needs. Mention specific skills that align with the job description, such as your ability to maintain strong customer relationships and your problem-solving attitude.

Showcase Your Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. You could include examples of how you've successfully engaged with customers in past roles, as this will resonate well with the hiring team.

Highlight Technical Proficiency: Since the role requires good computer skills, mention your proficiency in Microsoft Outlook, Word, and Excel. If you have experience with CRM tools or reporting software, be sure to include that as well.

How to prepare for a job interview at Luxury Living Group

✨Show Your Passion for Luxury

Make sure to express your enthusiasm for luxury goods and high-end furniture during the interview. Share any personal experiences or knowledge you have about the industry, as this will demonstrate your genuine interest and commitment to the role.

✨Demonstrate Excellent Communication Skills

Since the role requires strong interpersonal skills, practice articulating your thoughts clearly and confidently. Be prepared to engage in role-play scenarios where you might need to handle customer inquiries or complaints effectively.

✨Highlight Your Problem-Solving Abilities

Prepare examples from your previous experience where you successfully resolved customer issues or improved sales processes. This will showcase your ability to think on your feet and maintain a positive attitude under pressure.

✨Familiarise Yourself with the Showroom Environment

If possible, visit the showroom before your interview to get a feel for the layout and product offerings. This will allow you to speak knowledgeably about the space and how you would contribute to maintaining its visual merchandising standards.

Luxury Living Group Sales & Design Consultant - London
Luxury Living Group
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