At a Glance
- Tasks: Manage multiple venues, ensuring top-notch customer service and smooth operations.
- Company: Join Luxury Leisure Talarius, a leader in gaming entertainment with a modern vibe.
- Benefits: Enjoy competitive salary, health initiatives, career progression, and enhanced annual leave.
- Other info: Flexible shifts, including evenings and weekends, with additional pay for late-night hours.
- Why this job: Be part of a fun, rewarding environment with real opportunities for personal and professional growth.
- Qualifications: 3 years customer service experience and 1 year in management required.
Hours per week: 40
Salary: £31,603
Shift pattern: 5 x 8 hour shifts. Must be fully flexible for Days, Evening and weekends. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Our Town Managers are an essential part of our team. You will be responsible for running multiple venues in one area, carrying out all admin and customer service duties as required to ensure the venues are held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a management role essential.
Management duties within our venues also include:
- Liaising with both Area Management and Venue Management/Assistant Managers to ensure the venues are meeting their KPIs and being the best they can be
- Recruiting for the venues
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days
- Key holder duties (such as opening or closing a venue)
- Liaising with HR
- Completing probation and return to work meetings where necessary
Whilst out on the venue floor, you will also be expected to carry out customer service duties as and when necessary. By delivering excellent customer service, you will play an integral role in day to day running of our venue.
Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme
- As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
The Company Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 300 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
Town Manager in Wrexham employer: Luxury Leisure
At Luxury Leisure Talarius, trading as Admiral Slots, we pride ourselves on being an exceptional employer that values our team members and their growth. With a focus on providing a rewarding and fun work environment, we offer excellent career progression opportunities, health and well-being initiatives, and a modern working atmosphere in our recently refurbished venues. Join us to be part of a dynamic team dedicated to delivering outstanding customer service while enjoying competitive pay and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Town Manager in Wrexham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Luxury Leisure, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Luxury Leisure and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Town Manager in Wrexham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Luxury Leisure and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Luxury Leisure
✨Get to Know Public Sector Values
Before your interview with Luxury Leisure, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Luxury Leisure.
