At a Glance
- Tasks: Deliver outstanding customer service and supervise the team when needed.
- Company: Join Luxury Leisure Talarius, a leading provider of gaming entertainment in the UK.
- Benefits: Earn £13.25 per hour plus extra for late shifts, with health initiatives and career progression.
- Other info: Enjoy a modern working environment with excellent opportunities for personal and professional growth.
- Why this job: Be part of a fun environment while gaining valuable experience and skills.
- Qualifications: Must be flexible with shifts and have a passion for customer service.
The predicted salary is between 27600 - 36400 £ per year.
Hours per week: 21
Shift pattern: Must be fully flexible to work a range of shifts including mornings, afternoons, evenings, weekends and overnight as required, working three days from seven.
Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
The Company: Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
The Benefits:
- Health & Well-being Initiatives
- Career Progression
- Refer A Friend Scheme
Relief Supervisor in Wood Green employer: Luxury Leisure
At Luxury Leisure Talarius, trading as Admiral Slots, we pride ourselves on being an exceptional employer that values our team members and their growth. With a focus on delivering outstanding customer service in a modern and welcoming environment, we offer flexible working hours, competitive pay rates, and numerous opportunities for career progression. Join us to be part of a fun and rewarding workplace where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Supervisor in Wood Green
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the gaming or customer service industry. A personal recommendation can go a long way in landing that Relief Supervisor role.
✨Tip Number 2
Be flexible and ready to adapt! Since the job requires working various shifts, show your willingness to take on different hours during interviews. Highlight your availability and eagerness to jump in whenever needed.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you’ve delivered outstanding customer service or handled difficult situations. This will help you demonstrate your skills and fit for the role when it comes to the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Relief Supervisor in Wood Green
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Relief Supervisor role. Highlight any customer service experience and supervisory duties you've had in the past to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to work with Admiral Slots and how you can contribute to our team. Keep it friendly and engaging, just like the customer service we pride ourselves on.
Show Off Your Flexibility:Since the role requires flexibility with shifts, make sure to mention your availability clearly. Let us know when you can work, whether it's mornings, evenings, or weekends – we want to see that you're ready to jump in whenever needed!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Luxury Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Luxury Leisure Talarius and their Admiral Slots brand. Understand their values, the gaming experience they offer, and what sets them apart from competitors. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Relief Supervisor, customer service is key. Prepare examples of how you've delivered outstanding service in previous roles. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your ability to engage customers and ensure a great experience.
✨Flexibility is Key
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Highlight your willingness to work various shifts, including evenings and weekends. This shows that you're adaptable and ready to meet the company's needs.
✨Prepare for Supervisory Scenarios
Expect questions about supervisory duties, such as how you would handle team dynamics or ensure compliance with policies like Challenge 25. Think of specific situations where you've led a team or made decisions under pressure, as this will illustrate your leadership potential.
