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- Tasks: Lead and manage the venue, ensuring top-notch customer service and smooth operations.
- Company: Join a vibrant team in a dynamic venue environment.
- Benefits: Competitive salary, flexible shifts, and extra pay for late-night hours.
- Why this job: Be at the forefront of creating memorable experiences for customers.
- Qualifications: 4 years of customer service experience and 2 years in management required.
- Other info: Great opportunity for career growth and development in a fun atmosphere.
The predicted salary is between 30051 - 42071 £ per year.
Hours per week: 40
Salary: £30,051
Shift pattern: 5 x 8 hour shifts, Fully flexible from Monday till Sunday. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard.
We would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential.
Management duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
- Recruiting for the venue
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days
- Key holder duties (such as opening or closing a venue)
- Liaising with HR
- Completing probation and return to work meetings where necessary
See attached Role Profile for further information regarding the vacancy.
Venue Manager employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Venue Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your 4 years of customer service and 2 years in management. Share specific examples of how you've driven business and supported your team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Venue Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Venue Manager role. Highlight your customer service experience and management skills, as these are key for us. Use specific examples that showcase how you've excelled in similar positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your experience aligns with our needs. Keep it engaging and personal – we want to get to know you!
Showcase Your Leadership Skills: As a Venue Manager, you'll be leading a team. In your application, emphasise your leadership experience and how you've successfully managed teams in the past. We love to see examples of how you've motivated and supported staff.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Luxury Leisure
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its history, customer demographics, and any recent changes or events. This will show your genuine interest and help you discuss how you can contribute to its success.
✨Showcase Your Management Experience
Be ready to share specific examples from your previous management roles. Highlight how you've successfully led teams, handled challenges, and improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Customer Service Excellence
Since excellent customer service skills are a must, prepare to discuss how you've gone above and beyond for customers in the past. Think of scenarios where you turned a negative experience into a positive one, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the venue's goals, team dynamics, and expectations. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
