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- Tasks: Lead a vibrant venue, ensuring top-notch customer service and smooth operations.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Competitive salary, flexible hours, and extra pay for late shifts.
- Why this job: Make a real impact by driving business success and leading a passionate team.
- Qualifications: 4 years of customer service experience and 2 years in management required.
- Other info: Great opportunity for career growth in a supportive atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
Hours per week: 45
Salary: £35,553
Shift pattern: 5 x 9 hour shifts. 5 days across 7, full flexibility required. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard.
We would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential.
Management duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
- Recruiting for the venue
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days
- Key holder duties (such as opening or closing a venue)
- Liaising with HR
- Completing probation and return to work meetings where necessary
See attached Role Profile for further information regarding the vacancy.
Town Manager employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Town Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Town Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved customer service in previous roles. This will help you stand out as a strong candidate for the Store Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Town Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer service and management experience in your application. We want to see how your past roles have prepared you for the Store Manager position, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with our needs, especially around KPIs and team management. It shows us you’re genuinely interested!
Be Professional Yet Personable: While we appreciate professionalism, we also love a bit of personality! Let your unique voice shine through in your application, but keep it relevant to the role and our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Luxury Leisure
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its history, customer demographics, and any recent changes or challenges it has faced. This will show your potential employer that you're genuinely interested and ready to take on the role.
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you've successfully led a team, resolved conflicts, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Customer Service Excellence
Since excellent customer service skills are essential for this role, think of scenarios where you've gone above and beyond for customers. Be ready to share these stories during the interview to illustrate your commitment to high standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the venue's goals, team dynamics, and expectations for the Store Manager role. This not only shows your interest but also helps you assess if the company is the right fit for you.