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For Companies At a Glance
- Tasks: Supervise staff and ensure excellent customer service in a dynamic venue.
- Company: Join a leading company in the gambling industry with a vibrant atmosphere.
- Benefits: Flexible shifts, extra pay for night hours, and opportunities for growth.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Embrace a fun work environment with exciting promotions and events.
The predicted salary is between 24000 - 36000 £ per year.
Hours per week: 32
Shift pattern: Monday to Sunday, Full Flexibility, Day/Evening and Night shifts required.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
As a supervisor, you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:
- Carrying a master cash float
- Key holding duties
- Admin duties
- Supporting in collections and banking
- Customer service escalations
Alongside the above duties, you will be expected to deliver excellent customer service and will play an integral role in the day-to-day running of our venue. You could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers
As a coin-based business, handling cash is a big part of our team's daily duties, therefore you will be expected to provide customers with change. With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Supervisor employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that supervisor role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your experience with cash handling and customer service. We want to hear how you've tackled challenges in the past!
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability for various shifts, especially those late-night hours. Being open to different schedules can make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Supervisory Skills: When writing your application, make sure to highlight any previous supervisory experience. We want to see how you've managed teams and handled customer service escalations in the past.
Flexibility is Key: Since the role requires full flexibility across various shifts, let us know about your availability. Mention any experience working night shifts or weekends to show you're ready for the challenge!
Be Cash Savvy: As handling cash is a big part of the job, include any relevant experience you have with cash management. We love to see candidates who are comfortable with money handling and can provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Luxury Leisure
✨Know the Role Inside Out
Make sure you understand the responsibilities of a supervisor in this venue. Familiarise yourself with cash handling, customer service, and the challenge 25 policy. This will show that you're serious about the position and ready to take on the challenges.
✨Showcase Your Leadership Skills
As a supervisor, you'll be managing staff and ensuring smooth operations. Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. This will demonstrate your capability to step up when needed.
✨Be Ready for Customer Service Scenarios
Expect questions about how you'd handle customer escalations or tricky situations. Think of specific instances where you've provided excellent service or resolved conflicts. This will highlight your ability to maintain a positive atmosphere in the venue.
✨Flexibility is Key
With shifts varying from day to night, emphasise your availability and willingness to work flexible hours. Mention any previous experience working varied shifts, as it shows you're adaptable and ready to meet the demands of the role.
