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- Tasks: Support the manager in running a vibrant venue and lead the team in their absence.
- Company: Join a dynamic team in the exciting gambling industry.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Why this job: Be a key player in creating memorable experiences for customers every day.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
- Other info: Enjoy a fun work environment with great team spirit and growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Hours per week: 40
Shift pattern: Must be fully flexible to work a range of shifts including mornings, afternoons, evenings, overnights and weekends. You will work five days from seven. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue, you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards.
We would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred.
Assistant Management duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager.
- Delegate and support staff in their daily tasks.
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue).
By delivering excellent customer service, you will play an integral role in the day to day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
As a coin based business, handling cash is a big part of our team's daily duties, therefore you will be expected to provide customers with change. With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Assistant Manager in Reading employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the venue and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on highlighting your customer service experience and any supervisory roles you've had – these are key for the Assistant Manager position.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Assistant Manager in Reading
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer service experience and any supervisory roles you've had. We want to see how your background aligns with the Assistant Manager role, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for us. Mention specific skills or experiences that relate directly to the job description, like your ability to handle cash or manage a team during busy times.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Luxury Leisure
✨Know the Role Inside Out
Make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the job description, especially the key duties like liaising with area management and handling cash. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will highlight your suitability for the position.
✨Flexibility is Key
Given the flexible shift patterns required, be ready to discuss your availability openly. If you have experience working varied hours, share that with the interviewer. It shows you're adaptable and willing to meet the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the Assistant Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.