At a Glance
- Tasks: Deliver outstanding customer service and supervise the team when needed.
- Company: Join Luxury Leisure Talarius, a leading provider of gaming entertainment in the UK.
- Benefits: Earn £13.25 per hour plus bonuses, with health initiatives and career progression.
- Other info: Exciting opportunities for personal and professional development in a modern setting.
- Why this job: Be part of a fun environment and make a real impact on customer experiences.
- Qualifications: Customer service skills and ability to work flexible hours.
The predicted salary is between 27680 - 36480 £ per year.
Hours per week: 16
Shift pattern: No shift pattern. Able to work both morning and evening shifts from 7am-2am. Both weekdays and weekends.
Morning shift usually: 7:00am - 16:30pm
Evening shift usually: 16:30pm-2am
Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
The Company: Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
The Benefits:
- Health & Well-being Initiatives
- Career Progression
- Refer A Friend Scheme
Relief Supervisor in Norwich employer: Luxury Leisure
At Luxury Leisure Talarius, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and career progression. As a Relief Supervisor, you'll enjoy competitive pay rates, flexible working hours, and the opportunity to develop your skills in a modern and dynamic environment, all while delivering outstanding customer service in our welcoming venues across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Supervisor in Norwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the gaming or customer service industry. A personal recommendation can go a long way in landing that Relief Supervisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and supervisory duties. Think about scenarios where you’ve had to handle difficult customers or lead a team – these examples will show you’re ready for the job!
✨Tip Number 3
Dress to impress! Even if the venue is casual, looking smart shows you take the opportunity seriously. Plus, it’ll boost your confidence when you walk in for that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Relief Supervisor in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Relief Supervisor role. We want to see how you can deliver outstanding customer service and manage a team effectively!
Show Your Personality:Don’t be afraid to let your personality shine through in your written application. We’re looking for someone who can engage customers and create a welcoming atmosphere, so show us what makes you unique!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to highlight your relevant experience without rambling on too much!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Luxury Leisure
✨Know the Venue Inside Out
Before your interview, take some time to research Admiral Slots and their venues. Familiarise yourself with their offerings, customer service approach, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Relief Supervisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations or promoted offers effectively, as these stories will resonate well during the interview.
✨Flexibility is Key
Given the varied shift patterns, be ready to discuss your availability openly. Highlight your willingness to work both morning and evening shifts, and mention any previous experience in similar roles that required flexibility. This will demonstrate your commitment to the role.
✨Understand Compliance and Policies
Familiarise yourself with the Challenge 25 policy and basic gambling legislation. Being able to discuss these topics shows that you take compliance seriously and understand the responsibilities that come with the supervisory role. It’s a great way to set yourself apart from other candidates.
