At a Glance
- Tasks: Lead a team to deliver exceptional customer service during night shifts.
- Company: Luxury leisure venue in Middlesbrough with a vibrant atmosphere.
- Benefits: Earn £13.25 per hour plus an extra £1.50 for late-night hours.
- Other info: Flexible night shifts with opportunities for growth and development.
- Why this job: Join a fun team and create memorable experiences for customers.
- Qualifications: Customer service skills and a passion for hospitality.
The predicted salary is between 13.25 - 13.25 £ per hour.
Shift pattern: Monday to Sunday, Full Flexibility, Night shifts required, 4 out of the 7 nights to be covered.
Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties). Additional: £1.50 per hour for any hours worked between 11pm and 6am.
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit.
- Promoting offers, events, and new games.
- Handling cash and providing change accurately.
- Serving refreshments and keeping the venue clean and welcoming.
- Supporting with opening/closing procedures and supervising the team when needed.
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation.
Night Service Supervisor with Enhanced Night Rate employer: Luxury Leisure
At Luxury Leisure Talarius, trading as Admiral Slots, we pride ourselves on being an exceptional employer that values our team members and their growth. With a focus on providing a rewarding and fun work environment, we offer excellent career progression opportunities, health and well-being initiatives, and a modern working atmosphere in our recently refurbished venues. Join us to be part of a dynamic team dedicated to delivering outstanding customer service while enjoying competitive pay and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Night Service Supervisor with Enhanced Night Rate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Luxury Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Luxury Leisure
Don't be shy about reaching out to Luxury Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Service Supervisor with Enhanced Night Rate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Luxury Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Luxury Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
