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- Tasks: Deliver top-notch customer service and supervise the team during shifts.
- Company: Join a vibrant venue that values customer experience and teamwork.
- Benefits: Earn £12.74 per hour plus extra for late-night shifts, flexible hours.
- Why this job: Be part of an exciting environment where you can make a difference.
- Qualifications: Customer service skills and a willingness to lead when needed.
- Other info: Flexible night shifts with opportunities for growth in a fun setting.
The predicted salary is between 12 - 16 £ per hour.
Hours per week: 20
Shift pattern: Must be flexible to work nights between 10pm and 8.30am, you will work two nights from seven including weekends.
Enhanced Rate: £12.74 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Responsibilities
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
Relief Supervisor in Maidstone employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Supervisor in Maidstone
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Relief Supervisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and supervisory duties. We suggest role-playing with a mate to boost your confidence and nail those responses!
✨Tip Number 3
Show off your flexibility! Since the job requires night shifts, be ready to discuss your availability during the interview. Highlighting your willingness to work weekends and late hours can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Relief Supervisor in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Relief Supervisor role. We want to see how your past roles have prepared you for delivering outstanding customer service and supervising a team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about the opportunity with us. Don’t forget to mention your flexibility with night shifts!
Show Off Your Skills: In your application, emphasise any supervisory experience or skills you have. We’re looking for someone who can engage customers and support the team, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Luxury Leisure
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Relief Supervisor. Familiarise yourself with customer service principles and supervisory duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since the job requires working nights and weekends, be prepared to discuss your availability. Highlight any previous experience working flexible hours and how you manage your time effectively. This will demonstrate your commitment to the role.
✨Engage with Customer Service Scenarios
Prepare for situational questions related to customer service. Think of examples where you've gone above and beyond for customers or handled difficult situations. This will showcase your ability to deliver outstanding service, which is key for this position.
✨Understand Compliance and Policies
Familiarise yourself with the Challenge 25 policy and basic gambling legislation. Being knowledgeable about these topics will not only impress your interviewers but also show that you take compliance seriously, which is crucial in this role.
