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- Tasks: Support the manager in running a vibrant venue and lead the team in their absence.
- Company: Join a dynamic team in the exciting gambling industry.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Why this job: Be a key player in delivering excellent customer service and driving business success.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
- Other info: Enjoy a fun work environment with great promotions and events.
The predicted salary is between 30000 - 42000 £ per year.
Hours per week: 40
Shift pattern: Must be fully flexible to work a range of shifts including mornings, afternoons, evenings and weekends, working five days from seven. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards.
We would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!
Assistant Management duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
By delivering excellent customer service, you will play an integral role in the day to day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change. With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Assistant Manager in London employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Assistant Manager positions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've handled challenging situations or improved customer satisfaction. This will demonstrate that you’re the perfect fit for maintaining our high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to dive into the exciting world of venue management.
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer service experience and any supervisory roles you've had. We want to see how your background aligns with the Assistant Manager role, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for us. Mention specific skills or experiences that relate directly to the job description. This shows us you’re genuinely interested in the position and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Luxury Leisure
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Assistant Manager. Familiarise yourself with the key duties mentioned in the job description, like liaising with area management and handling cash. This will help you demonstrate your knowledge and show that you're ready to step up when needed.
✨Show Off Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these stories to the specific needs of the venue and how you can drive business during peak times.
✨Flexibility is Key
With the shift patterns being quite varied, be ready to discuss your availability and willingness to work different hours, including late nights and weekends. Highlight any previous experience you have working flexible shifts to show that you can adapt to the demands of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage a team. Think of scenarios where you had to delegate tasks or handle a difficult situation with a customer. Practising these responses will help you feel more confident during the interview.