At a Glance
- Tasks: Deliver outstanding customer service and supervise the team during night shifts.
- Company: Join Luxury Leisure Talarius, a leading provider of gaming entertainment in the UK.
- Benefits: Earn £13.25 per hour plus additional pay for late-night shifts and enjoy career progression.
- Other info: Enjoy a modern working environment with excellent growth opportunities.
- Why this job: Be part of a fun environment while making a real impact on customer experiences.
- Qualifications: Customer service skills and flexibility to work nights required.
The predicted salary is between 13.25 - 13.25 £ per hour.
Hours per week: 30
Shift pattern: Monday-Sunday Night Shift 22:00-08:30. Full flexibility across the week required, working 3 out of 7 nights per week.
Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
The Company Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 300 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
The Benefits:
- Health & Well-being Initiatives
- Career Progression
- Refer A Friend Scheme
Night Relief Supervisor in Hereford employer: Luxury Leisure
At Luxury Leisure Talarius, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and career progression. As a Night Relief Supervisor, you'll enjoy competitive pay rates, flexible working hours, and the opportunity to develop your skills in a modern, dynamic environment that values outstanding customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Night Relief Supervisor in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Luxury Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Luxury Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Relief Supervisor in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Luxury Leisure:Your cover letter is your chance to shine! Tell us why you want to work at Luxury Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Luxury Leisure!
How to prepare for a job interview at Luxury Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
