At a Glance
- Tasks: Deliver outstanding customer service and supervise the team when needed.
- Company: Join Luxury Leisure Talarius, a leading provider of gaming entertainment in the UK.
- Benefits: Enjoy competitive pay, health initiatives, and career progression opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a fun environment while making a real impact on customer experiences.
- Qualifications: Customer service skills and flexibility to work various shifts.
The predicted salary is between 27600 - 36480 £ per year.
Hours per week: 24
Shift pattern: Monday to Sunday, Full Flexibility, Days and Backshifts required (3 out of the 7 days required)
Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
The Company
Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
The Benefits
- Health & Well-being Initiatives
- Career Progression
- Refer A Friend Scheme
Relief Supervisor in Glasgow employer: Luxury Leisure
At Luxury Leisure Talarius, trading as Admiral Slots, we pride ourselves on being an exceptional employer that values our team members and their growth. With a focus on delivering outstanding customer service in a modern and welcoming environment, we offer flexible working hours, competitive pay rates, and numerous opportunities for career progression. Join us to be part of a fun and rewarding workplace where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Supervisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the gaming or customer service industry. A personal recommendation can go a long way in landing that Relief Supervisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and supervisory duties. Think about scenarios where you’ve had to handle difficult customers or lead a team – these examples will show you’re ready for the challenge!
✨Tip Number 3
Dress to impress! Even if the job is in a casual environment, showing up looking sharp demonstrates your professionalism and respect for the role. It’s all about making a great first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Relief Supervisor in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Relief Supervisor. We want to see how you can deliver outstanding customer service and manage a team effectively!
Show Your Flexibility:Since the role requires full flexibility across various shifts, be sure to mention your availability clearly. We appreciate candidates who can adapt to different schedules, so let us know when you can work!
Highlight Relevant Experience:If you've got experience in customer service or supervisory roles, shout about it! We love seeing how you've engaged customers and handled responsibilities in previous jobs, as it shows you're ready for this position.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Luxury Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Luxury Leisure Talarius and their Admiral Slots brand. Understand their values, mission, and what sets them apart in the gaming industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Relief Supervisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can create a welcoming environment and handle any challenges that arise, as this will demonstrate your suitability for the role.
✨Flexibility is Key
Since the role requires full flexibility with shifts, be ready to discuss your availability openly. Mention your willingness to work various shifts, including backshifts and weekends. This shows that you're adaptable and ready to meet the company's needs.
✨Prepare for Supervisory Scenarios
Expect questions about leadership and supervision. Think of situations where you've had to lead a team or resolve conflicts. Be prepared to discuss how you would uphold policies like Challenge 25 and ensure compliance with gambling legislation, as these are crucial aspects of the role.
