At a Glance
- Tasks: Supervise and support staff while delivering excellent customer service in a dynamic gaming environment.
- Company: Join Admiral, a leading name in the adult gaming industry with exciting growth opportunities.
- Benefits: Enjoy competitive pay, flexible hours, career progression, and discounts on tanning and gym memberships.
- Other info: Flexible shifts available; great opportunities for personal and professional development.
- Why this job: Be part of an exciting new chapter as we expand into sports betting and enhance customer experiences.
- Qualifications: Customer service skills; experience in gaming or betting is a plus but not essential.
The predicted salary is between 12.75 - 13.25 £ per hour.
Hours per week: 24
Hourly rate: £12.75-£13.25
Shift pattern: Monday to Sunday, Fully Flexible, Days/Evening and Nights, 3 out of the 7 days required
This is a Temporary role for 6+ months.
Multi role - Arcade, Kwik Tan, SSBT.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
As part of our continued expansion, we are now developing our operation to include sports betting alongside our existing gaming offering.
Our Customer Service Assistant/Supervisor roles are designed to provide additional responsibilities and duties when needed. You could be opening or closing a venue or access point, as well as supervising staff on shift in the absence of management or a supervisor.
By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. You could be:
- Providing an excellent customer experience across both our gaming and new sports betting offering.
- Supporting customers with our sports betting facilities and services.
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Handling cash and providing customers with change.
- Supporting the smooth running of the venue and helping create a welcoming and enjoyable environment for our customers.
- Carrying out ID checks, as we operate a Challenge 25 policy across all our venues.
- Following strict gambling legislation and our responsible gambling procedures.
We are looking for candidates who can deliver great customer service with a smile, serving customers with pride and integrity. Experience within a bookmaker, betting shop or sports betting environment would be an advantage, but it isn't essential.
As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.
What's in it for you?
- Be part of an exciting new chapter for Admiral as we expand into sports betting.
- Fast-track to supervisor promotion for the right candidates, as well as excellent career progression opportunities.
- Discount on Tanning, Lotions and Gym Membership.
- Access to a generous Refer a Friend programme.
- Life Assurance.
- The opportunity to earn bonuses and recognition for going the extra mile.
- Employee Development Programme available.
- Employee Assistance Programme.
- Overtime available.
- Enhanced Maternity and Paternity packages.
If your application is shortlisted, the Recruiter managing this vacancy will give you a call. They will go through the role in a little more detail, discuss the next steps and answer any questions you may have.
This is an exciting opportunity to join Admiral at the start of our sports betting journey. If you have experience in a bookmaker or betting shop and are looking for your next challenge, we'd love to hear from you!
Relief Supervisor in Chesterfield employer: Luxury Leisure
At Luxury Leisure Talarius, trading as Admiral Slots, we pride ourselves on being an exceptional employer that values our team members and their growth. With a focus on providing a rewarding and fun work environment, we offer excellent career progression opportunities, health and well-being initiatives, and a modern working atmosphere in our recently refurbished venues. Join us to be part of a dynamic team dedicated to delivering outstanding customer service while enjoying competitive pay and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Supervisor in Chesterfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Luxury Leisure.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Luxury Leisure. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Relief Supervisor in Chesterfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Luxury Leisure.
How to prepare for a job interview at Luxury Leisure
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Luxury Leisure's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Luxury Leisure offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
