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- Tasks: Support the manager in daily operations and lead the team in their absence.
- Company: Join a vibrant venue with a focus on customer experience.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
- Other info: Dynamic work environment with potential for growth in the gambling industry.
The predicted salary is between 24000 - 36000 £ per year.
Hours per week: 40
Shift pattern: Must be fully flexible to work a range of shifts including mornings, afternoons, evenings and weekends. You will work five days from seven. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue, you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards.
We would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred.
Assistant Management duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager.
- Delegate and support staff in their daily tasks.
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue).
By delivering excellent customer service, you will play an integral role in the day to day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
As a coin based business, handling cash is a big part of our team's daily duties, therefore you will be expected to provide customers with change. With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Assistant Manager in Basingstoke employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the venue and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience and management skills can benefit the venue.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt to the needs of the venue.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Assistant Manager in Basingstoke
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer service experience and any supervisory roles you've had. We want to see how your background aligns with the Assistant Manager role, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for us. Mention specific skills or experiences that relate directly to the job description. This shows us you’re genuinely interested in the position and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—this helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Luxury Leisure
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, promotions, and customer demographics. This will not only show your enthusiasm but also help you discuss how you can contribute to the venue's success.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experience where you've successfully managed staff or handled difficult situations. Highlight your supervisory skills and how you can motivate others.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you would handle challenging customer interactions and ensure a positive experience for everyone.
✨Be Flexible and Ready to Adapt
Given the flexible shift patterns required, express your willingness to work various hours, including evenings and weekends. Share any previous experiences where you've adapted to changing schedules or demands, showcasing your reliability and commitment.