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- Tasks: Support the manager in running a vibrant venue and ensure excellent customer service.
- Company: Join a dynamic team in the exciting gambling industry.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
- Other info: Enjoy a fun work environment with various shifts and challenges.
The predicted salary is between 28800 - 43200 £ per year.
Hours per week: 40
Shift pattern: Must be fully flexible to meet the needs of the business, working a variety of shifts including mornings, afternoons, evenings, weekends and overnight as required. You may also need to cover other venues as required. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue, you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards.
We would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!
Assistant Management duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days
- Key holder duties (such as opening or closing a venue)
By delivering excellent customer service, you will play an integral role in the day to day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme
As a coin based business, handling cash is a big part of our team's daily duties, therefore you will be expected to provide customers with change. With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Assistant Manager employer: Luxury Leisure
Contact Detail:
Luxury Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills and management experience.
✨Tip Number 3
Be flexible with your availability! Since the role requires working various shifts, make sure to highlight your flexibility during interviews. Show that you're ready to jump in whenever needed, especially during peak times and events.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in our Assistant Managers.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create great experiences for customers, especially in a supervisory role!
Flexibility is Key: Since the role requires flexibility with shifts, mention your availability clearly. Let us know that you're ready to tackle those early mornings, late nights, and weekends without a hitch!
Demonstrate Leadership Experience: As an Assistant Manager, you'll be stepping up when the Venue Manager is away. Share examples of how you've successfully led a team or managed tasks in previous roles to show us you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Luxury Leisure
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Assistant Manager. Familiarise yourself with the key duties mentioned in the job description, like liaising with Area Management and handling cash. This will help you demonstrate your knowledge and show that you're ready to step up when needed.
✨Show Off Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the specific needs of the venue and how you can drive business during peak times.
✨Flexibility is Key
Given the need for flexibility in shift patterns, be ready to discuss your availability openly. Highlight any previous experience you have working varied hours and how you managed to maintain a positive attitude and high performance during those shifts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage staff. Think of scenarios where you had to delegate tasks or handle a difficult situation. Practising these responses will help you feel more confident and articulate during the interview.
