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- Tasks: Support the manager and lead the team in a vibrant venue environment.
- Company: Join Admiral, a fun and rewarding workplace with growth opportunities.
- Benefits: Enjoy personal and professional development in a dynamic setting.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: Strong customer service skills and supervisory experience preferred.
- Other info: Perfect for those looking to step up in their career journey.
The predicted salary is between 24000 - 30000 £ per year.
Our Assistant Managers are an essential part of our team. Supporting the manager in the day-to‑day running of a venue you will also act as venue manager in their absence (such as annual leave), and therefore may also closely communicate with our area management team to ensure the venue is held to our high and professional standards.
Responsibilities:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager.
- Delegate and support staff in their daily tasks.
- Encourage and drive business day‑to‑day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue).
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using product knowledge gained through training.
- Handling cash and providing customers with change.
Qualifications:
- Excellent customer service skills.
- Minimum of 3 years customer service experience.
- At least 1 year in a supervisory or management role (preferred).
Benefits:
Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
Assistant Managers in Newcastle upon Tyne employer: Luxury Leisure, Talarius Ltd
Contact Detail:
Luxury Leisure, Talarius Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Managers in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to management and customer service. We all know that confidence is key, so role-play with a friend to nail those responses!
✨Tip Number 3
Show your passion for the role during the interview. Talk about your love for customer service and how you can contribute to making the venue the best it can be. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the position. Plus, it’s just good manners!
We think you need these skills to ace Assistant Managers in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer service experience and any supervisory roles you've had. We want to see how your background aligns with the Assistant Manager role, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for us. Use keywords from the job description to show that you understand what we’re looking for. This helps us see that you’re a great fit for our team!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share why you’re passionate about customer service and what excites you about working with us at Admiral.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Luxury Leisure, Talarius Ltd
✨Know Your Venue Inside Out
Before the interview, make sure you’re familiar with the venue's offerings and promotions. This will not only show your enthusiasm but also help you discuss how you can contribute to driving business and enhancing customer experience.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be stepping in for the Venue Manager. Prepare examples of how you've successfully led a team or handled challenging situations in the past. This will demonstrate your capability to support staff and manage operations effectively.
✨Emphasise Customer Service Excellence
With excellent customer service being a key requirement, think of specific instances where you’ve gone above and beyond for customers. Share these stories during your interview to highlight your commitment to providing top-notch service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the venue’s goals, team dynamics, and expectations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.