At a Glance
- Tasks: Deliver top-notch customer service and promote exciting offers in a vibrant gaming environment.
- Company: Join Luxury Leisure, a leading provider of gaming entertainment in the UK.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal and professional growth.
- Other info: Enjoy a dynamic work atmosphere with chances to progress in your career.
- Why this job: Be part of a fun team and enhance your skills while working in a modern venue.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
The predicted salary is between 18900 - 23100 £ per year.
Luxury Leisure is a market leading provider of slots and gaming entertainment in the UK, boasting over 280 high street and seaside gaming stores. We offer the ultimate gaming experience, showcasing the best casino and classic slot games available on both technologically advanced slot machines and traditional fruit machines.
As a Customer Service Assistant, you will play an integral role in the day-to-day running of our venue by delivering excellent customer service. Your responsibilities will include:
- Promoting our excellent offers, promotions, and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
- Handling cash and providing customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, complying with strict gambling legislation.
This position requires full flexibility to work a range of shifts including mornings, afternoons, evenings, and weekends, with nights as required. You will work four shifts per week, and if working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour during those times.
Working for Admiral is rewarding, fun, and delivers excellent opportunities to progress and develop both personally and professionally.
Customer Service Assistant in London employer: Luxury Leisure, Talarius Ltd
Luxury Leisure Talarius, trading as Admiral Slots, is an excellent employer that prioritises employee development and offers a vibrant work culture in North West London. With flexible shifts and comprehensive training, employees are empowered to enhance guest experiences while enjoying a supportive environment that values teamwork and personal growth.
Contact Details:
Luxury Leisure, Talarius Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Luxury Leisure, Talarius Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Luxury Leisure, Talarius Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Luxury Leisure, Talarius Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Luxury Leisure, Talarius Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Luxury Leisure, Talarius Ltd!
How to prepare for a job interview at Luxury Leisure, Talarius Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
