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- Tasks: Deliver top-notch customer service and promote exciting offers in a vibrant gaming environment.
- Company: Join Luxury Leisure, a leading name in the UK gaming industry.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal and professional growth.
- Why this job: Be part of a fun team and enhance customer experiences in a modern venue.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Enjoy a dynamic work atmosphere with chances to advance your career.
The predicted salary is between 20000 - 25000 £ per year.
Location: Enfield, Greater London
Contract: Permanent
Hours: Full-time
Hours per week: 21
Shift pattern: Must be fully flexible to work a range of shifts including mornings, afternoons, evenings, weekends and overnight to meet the needs of the business.
Additional pay: If working between 11pm and 6am, you will receive an additional £1.50 per hour during those times.
By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
As a coin based business, handling cash is a big part of our team's daily duties, therefore you will be expected to provide customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines.
We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our aim is to offer our customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first-class working environment.
Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
Address: Luxury Leisure, Fifth Avenue Plaza, Team Valley Trading Estate, Gateshead, NE11 0BL
Contact (Head Office): 0191 497 8200
Customer Service Assistant employer: Luxury Leisure, Talarius Ltd
Contact Detail:
Luxury Leisure, Talarius Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Luxury Leisure and Admiral Slots. Understanding their values and what makes them tick will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your skills during the interview, especially since you'll be handling cash and interacting with customers.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working various shifts, highlight your availability and willingness to work different hours. This shows that you're committed and ready to meet the needs of the business.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Flexible with Your Availability: Since the role requires flexibility with shifts, let us know your availability clearly. If you can work evenings, weekends, or even overnight, make that known in your application!
Demonstrate Your Product Knowledge: We love candidates who are eager to learn! Mention any relevant knowledge about gaming or slots, and show us you’re ready to dive into our training programme.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Luxury Leisure, Talarius Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle different customer scenarios, especially in a fast-paced environment like a gaming venue. Think about examples from your past experiences that showcase your ability to remain calm and helpful under pressure.
✨Familiarise Yourself with the Company
Do some homework on Luxury Leisure and Admiral Slots. Understand their values, the types of games they offer, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's mission.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or worked during peak times. Showing that you're willing to go the extra mile can make a big difference.
✨Prepare for ID Checking Scenarios
Given the importance of ID checking in this role, think about how you would approach this responsibility. Be ready to explain how you would ensure compliance with the challenge 25 policy while maintaining a friendly and welcoming atmosphere for customers.