Receptionist – Knoll House, Studland
Knoll House, a busy hotel in beautiful Studland, is looking for a friendly and enthusiastic Receptionist to join our Guest Services / Front of House team.
Are you passionate about hospitality and delivering excellent customer service? Our reception team is the first point of contact for our guests, so you’ll play a key role in creating a warm and memorable experience - from the initial welcome to wishing guests a safe journey home.
The Role
- Welcoming and assisting guests throughout their stay
- Handling bookings, enquiries, and payments
- Managing arrivals and departures
- Using the Opera booking system (training provided)
- Delivering outstanding customer service to both new and returning guests
Previous guest-facing or customer service experience is preferred, along with confidence using computers and learning new systems.
Hours & Shifts
- Full-time, permanent position
- Up to 40 hours per week over 5 days
- Early shifts: 7am – 3pm
- Late shifts: 3pm – 11pm
- Includes weekends and Bank Holidays
Pay & Benefits
- From £12.71 per hour
- Tips
- Discounted or free food
- Employee discounts
- Free on-site parking
- Accommodation available on request
If you enjoy working in a fast-paced, guest-focused environment in a stunning coastal location, we’d love to hear from you.
Receptionist - Front of house employer: Luxury Hotel Management
At Luxury Hotel Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence. Located in the stunning Polurrian On The Lizard, our spa therapists enjoy competitive benefits, ongoing training opportunities, and the chance to create memorable experiences for our guests in a luxurious setting. Join us to grow your career in a supportive environment where your skills and passion for wellness are truly appreciated.
