At a Glance
- Tasks: Lead the Reception team to create magical guest experiences at our luxury hotel.
- Company: Join Woolley Grange, a beautifully refurbished retreat in Wiltshire.
- Benefits: Enjoy competitive salary, extra holiday for your birthday, and discounts on food and stays.
- Other info: Flexible hours, training opportunities, and a commitment to diversity and inclusion.
- Why this job: Be part of an exciting new chapter in a historic hotel and make lasting memories for families.
- Qualifications: Previous reception experience in hospitality and strong leadership skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
Contract: Permanent Salary: £32,000 per annum plus service charge and benefits
About Us
Woolley Grange, part of Luxury Family Hotels, has just reopened its doors following a beautiful refurbishment.
Join our team and help shape the next chapter of this much‑loved Wiltshire retreat.
The Role
We are looking for a dedicated and experienced Reception Manager to join our lovely team where you will have full accountability for leading our dedicated Reception team and delivering impeccable family stays that are both magical and memorable.
You will oversee all aspects of guest interactions and reservations, ensuring an exceptional guest experience as soon as our guests arrive!
This is a permanent full time position at 40 hours per week, over 5 days (including weekends), with an annual salary of £32,000 per annum - plus generous service charge and a brilliant benefit package.
Key Responsibilities
- Oversee all guest interactions, including check‑ins, check‑outs, inquiries, and special requests, ensuring a personalised and memorable experience for every guest.
- Coordinate room reservations, and monitor occupancy levels, maximising revenue and guest satisfaction.
- Manage and supervise the Reception team, providing leadership and guidance. Conduct regular performance evaluations and training to enhance skills and knowledge and engagement.
- Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve any issues or concerns promptly.
- Ensure all financial transactions related to FOH operations are accurate with full responsibility for the departmental budget, including payroll, maintaining accurate and up to date records.
To succeed in this role we are looking for
- Previous Reception experience is essential and ideally from within the hospitality industry, preferably in a luxury hotel or resort environment.
- Strong leadership and team management skills with excellent communication and interpersonal skills.
- Charisma, an engaging personality with a passion for hospitality and excellent service.
- Ability to interact with all guests, and to have fun, engaging with our younger guests.
- Strong organisational and time management skills, with the ability to prioritise tasks, and handle challenging situations with professionalism.
- Competent level of IT proficiency.
- Flexibility to work evenings, weekends, and holidays as required.
Why work with us?
- Training and development is central to life at LFH, it’s something we truly value.
We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award‑winning, hospitality specific apprenticeship providers.
- Extra day’s holiday for your birthday.
- Early Pay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme.
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages.
- Paid day off for any volunteering or fundraising you would like to get involved in once a year.
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Discounted hotel stays for you, friends and family.
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Who are LFH?
Woolley Grange is entering an exciting new chapter.
Nestled in the heart of beautiful Wiltshire, this much‑loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment.
Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm.
As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family.
We’re now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels.
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all.
We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions.
We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
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Reception Manager in Woolley employer: Luxury Family Hotels
Luxury Family Hotels is an exceptional employer, offering a vibrant work culture where creativity and passion for childcare thrive. With competitive pay and the opportunity to work in a picturesque setting like Woolley Grange, employees enjoy meaningful engagement with families while developing their skills in a supportive environment. Join us to make a difference in children's holiday experiences and grow within a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Woolley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Luxury Family Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Luxury Family Hotels
Don't be shy about reaching out to Luxury Family Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Woolley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Luxury Family Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Luxury Family Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
