Night Porter

Contract: Permanent | Salary: £13.28 per hour plus generous service charge and great benefits

About Us: Woolley Grange, part of Luxury Family Hotels, has just reopened its doors following a beautiful refurbishment. Join our team as a Night Porter and help shape the next chapter of this much-loved Wiltshire retreat.

Role overview:

As a Night Porter, you will play a crucial role in ensuring the smooth operation of the hotel during the night hours. This position requires a responsible and proactive individual who is committed to maintaining the highest standards of service and security for our guests.

This is a permanent position at 30 hours per week, with an hourly rate of £13.28 per hour, plus generous service charge.

Key Responsibilities:

• Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well‑being of all our lovely guests.
• Guest assistance: Provide assistance to guests during the night, including check-ins, handling guest enquiries, and ensuring their comfort and satisfaction.
• Maintain brand standards of our reception and public areas: keep areas tidy and presentable.
• Work as part of a motivated team: this is a hands‑on role managing the guest experience, giving concierge service.
• Understand health and safety and keep calm in challenging circumstances.

Qualifications:

• Previous experience in a similar role or hospitality background is preferred.
• An engaging personality, with a passion for hospitality who can provide great service to our guests.
• The ability to interact and engage with all guests including children.
• Problem solver – able to answer guest questions and look for solutions, with the ability to handle emergency situations calmly and efficiently.
• Basic computer skills and accurate numeracy, along with honesty and good judgment.
• Availability to work night shifts and weekends.

Benefits:

• Training and development is central to life at LFH; we are certified by the Institute of Hospitality and support our teams’ development through partnerships with award‑winning hospitality‑specific apprenticeship providers.
• Extra day’s holiday for your birthday.
• EarlyPay – access some of your monthly salary a little early when needed.
• Cycle to work scheme.
• Help@Hand – online health and wellbeing service; same‑day remote GP appointments, mental health support and physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced maternity and paternity packages.
• Paid day off for any volunteering or fundraising you would like to get involved in once a year.
• LFH Benefit Hub – employee discount platform for high‑street and online retailers.
• 50% off food and beverage and the spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family.

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

About LFH

Woolley Grange is entering an exciting new chapter. Nestled in the heart of beautiful Wiltshire, this much‑loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment. Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm.

As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family. We’re now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels.

We are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected; we celebrate our differences.