At a Glance
- Tasks: Lead the housekeeping team to maintain impeccable standards and ensure guest satisfaction.
- Company: Join Woolley Grange, a beautifully refurbished luxury hotel in Wiltshire.
- Benefits: Enjoy competitive pay, generous service charge, and fantastic employee perks.
- Other info: Flexible shifts, training opportunities, and discounts on hotel stays and dining.
- Why this job: Shape the future of a beloved hotel while developing your leadership skills.
- Qualifications: Experience in housekeeping supervision and a passion for outstanding service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Contract: Permanent
Salary: £12.71 per hour plus service charge
About Us: Woolley Grange, part of Luxury Family Hotels, has just reopened its doors following a beautiful refurbishment. Join us as Housekeeping Supervisor and help shape the next chapter of this much-loved Wiltshire retreat.
Position Overview: As Housekeeping Supervisor, you will play a pivotal role in supporting the Housekeeping Manager to oversee the daily operations of our housekeeping department. You will ensure the highest standards of service, contributing to the overall success of Woolley Grange. The ideal candidate will have a proven track record in housekeeping in a supervisory capacity, a passion for delivering outstanding customer service, and the ability to lead a team to success. This is a permanent role, at 30 hours per week (including weekends), with a rate of £12.71 per hour, plus generous service charge and a brilliant benefits package.
Key responsibilities:
- Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring they adhere to the hotel's standards and procedures.
- Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to ensure they are immaculately presented.
- Train and mentor housekeeping staff, providing guidance on best practices, health and safety and customer service.
- Coordinate with other departments, such as front of house and maintenance, to fulfil guest requests and address any issues promptly.
- Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
- Assist in ordering supplies and maintaining stock levels.
- Handle guest enquiries and complaints professionally and efficiently, striving to exceed guest expectations.
To succeed in this role, we are looking for someone who has:
- Previous experience in a supervisory role within a housekeeping department, preferably in a luxury 4 or 5 star hotel.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Knowledge of housekeeping and maintenance procedures, health and safety regulations.
- Knowledge of managing rotas and payroll and some experience in ordering and managing stock.
- Customer-focused mindset with a commitment to delivering outstanding service.
- Exceptional attention to detail and organisational skills, working to tight timeframes, enjoying a physical job role.
- Flexibility to work various shifts, including weekends and holidays, as needed.
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Why work with us?
- Training and development is central to life at LFH, it’s something we truly value.
- We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
- Extra day’s holiday for your birthday.
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme.
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages.
- Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year.
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
Who are LFH? Woolley Grange is entering an exciting new chapter. Nestled in the heart of beautiful Wiltshire, this much-loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment. Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm. As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family. We’re now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels.
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
Housekeeping Supervisor employer: Luxury Family Hotels
Luxury Family Hotels is an exceptional employer, offering a vibrant work culture where creativity and passion for childcare thrive. With competitive pay and the opportunity to work in a picturesque setting like Woolley Grange, employees enjoy meaningful engagement with families while developing their skills in a supportive environment. Join us to make a difference in children's holiday experiences and grow within a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Luxury Family Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Luxury Family Hotels
Don't be shy about reaching out to Luxury Family Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Luxury Family Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Luxury Family Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
