At a Glance
- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Luxury Family Hotel Group, known for exceptional service in stunning Cornwall.
- Benefits: Competitive salary, extra holiday for your birthday, and fantastic employee discounts.
- Other info: Enjoy a supportive environment with training opportunities and a focus on well-being.
- Why this job: Join a passionate team in a beautiful location and make a real impact on guest experiences.
- Qualifications: Experience in luxury hotel housekeeping and strong leadership skills required.
The predicted salary is between 27259 - 27259 £ per year.
Contract: Permanent
Salary: £27,259 per annum plus service charge and benefits
Fowey Hall Hotel, nestled on the breathtaking Cornish coast, is a luxurious haven of charm. Steeped in history and surrounded by stunning landscapes, our hotel has become synonymous with excellence in natural hospitality. We are currently seeking a dedicated and experienced Deputy Head Housekeeper to join the team at Fowey Hall, ensuring that our guests experience the epitome of comfort and cleanliness during their stay.
Position Overview:
As Deputy Head Housekeeper, you will play a pivotal role in supporting the Head Housekeeper to oversee the daily operations of our housekeeping department. You will ensure the highest standards of service, contributing to the overall success of Fowey Hall Hotel. The ideal candidate will have a proven track record in housekeeping in a supervisory capacity, a passion for delivering outstanding customer service, and the ability to lead a team to success. This is a permanent role, at 35 hours per week over 5 days (including weekends), with an annual salary of £27,259, plus generous service charge and a brilliant benefits package.
Key responsibilities:
- Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring they adhere to the hotel's standards and procedures.
- Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to ensure they are immaculately presented.
- Train and mentor housekeeping staff, providing guidance on best practices, health and safety and customer service.
- Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
- Collaborate with the Head Housekeeper to develop and implement innovative initiatives to enhance the guest experience and streamline operations.
To succeed in this role, we are looking for someone who has:
- Previous experience in a supervisory role within a housekeeping department within a luxury 4 or 5 star hotel.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Knowledge of housekeeping and maintenance procedures, health and safety regulations.
- Knowledge of managing rotas and payroll and some experience in ordering and managing stock.
- Exceptional attention to detail and organisational skills, working to tight timeframes, enjoying a physical job role.
Why work with us?
- Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
- An extra day’s holiday for your birthday.
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme.
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages.
- Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year.
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Who are LFH?
Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!! Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
Deputy Head Housekeeper — Luxury Hotel, Cornwall in Fowey employer: Luxury Family Hotels
Fowey Hall Hotel, located on the stunning Cornish coast, is an exceptional employer that prioritises employee development and well-being. With a strong focus on training and career growth, our team members enjoy a supportive work culture, generous benefits including enhanced maternity and paternity packages, and unique perks like discounted hotel stays and early access to salary. Join us in creating memorable experiences for our guests while thriving in a rewarding and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head Housekeeper — Luxury Hotel, Cornwall in Fowey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Fowey Hall Hotel and its values. Show us that you understand what makes our hotel special and how you can contribute to maintaining those high standards of service.
✨Tip Number 3
Practice common interview questions related to housekeeping and leadership. We want to see how you handle challenges and motivate your team, so be ready to share your experiences and successes!
✨Tip Number 4
Apply through our website for a smoother process! It shows us you're genuinely interested in joining our team at Fowey Hall and makes it easier for us to keep track of your application.
We think you need these skills to ace Deputy Head Housekeeper — Luxury Hotel, Cornwall in Fowey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deputy Head Housekeeper role. Highlight your supervisory experience in housekeeping and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how your previous experiences have prepared you for this role. We love to see personality, so don’t be afraid to let yours come through.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership and communication skills. Give examples of how you've motivated teams in the past and how you can bring that energy to Fowey Hall.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Luxury Family Hotels
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping standards and procedures, especially in a luxury hotel setting. Familiarise yourself with Fowey Hall's values and what makes their service exceptional. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Deputy Head Housekeeper, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team, resolved conflicts, or improved processes. Highlighting these skills will make you stand out as a candidate.
✨Emphasise Attention to Detail
In housekeeping, attention to detail is crucial. Be ready to discuss how you ensure high standards in cleanliness and presentation. You might even want to mention specific techniques or checklists you use to maintain quality control in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the hotel's operations or team dynamics. This not only shows your interest but also gives you a chance to assess if the role and environment are the right fit for you.
