Linen Porter in Bury St Edmunds

Contract: Permanent

Salary: £12.71 per hour plus generous service charge and great benefits

The Ickworth, part of Luxury Family Hotels, is entering an exciting new era. As a Linen Porter, you will play a part in shaping the next chapter of this much‑loved Suffolk retreat.

Position Overview

As Linen Porter, you are key to ensuring the housekeeping team's success! Your role will involve delivering clean linen and collecting all dirty linen from the service rooms, striving to always maintain accurate stock levels. You will routinely assess the quality of the delivered linen and maintain tidy and well‑organised service areas. You will work closely with other departments to ensure seamless turnover of bedrooms and interact with guests in a professional, friendly manner. This is a permanent position at 40 hours per week. Flexibility will be key to work varying shifts, including early mornings, evenings and weekends as required.

Responsibilities

• Collect linen and towels from guest rooms and public areas.
• Inspect linens for stains, tears, and other damages, and report any issues to the Housekeeping Manager.
• Fold and stack clean linens and towels neatly, ready for distribution.
• Deliver clean linens and towels to designated storage areas and replenish supplies in guest rooms and public areas as needed.
• Assist with the maintenance and organisation of the linen room and laundry facilities.
• Coordinate with Housekeeping and Front Desk teams to ensure timely delivery and collection of linens based on guest needs.

What we need from you

• Previous experience in a similar role within the hospitality industry is preferred but not required.
• Strong attention to detail and organisational skills.
• Ability to work efficiently in a fast‑paced environment while maintaining high standards of cleanliness.
• Good communication and teamwork skills.
• Physical stamina and the ability to lift and carry heavy loads.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value.
• We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award‑winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday.
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme.
• Help@Hand – Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages.
• We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year.
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family.

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is stepping confidently into a new chapter. Set within the breathtaking Suffolk countryside, this remarkable hotel, framed by sweeping parkland and rich history, continues to evolve while honouring its extraordinary heritage. As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful experiences for every generation, blending warm hospitality with moments that families remember for years to come. As we look ahead, we are seeking passionate and committed individuals to join us at this exciting time. This is a wonderful opportunity to become part of a team that values care, character, and attention to detail, and to help shape the future of one of Suffolk’s most distinctive family escapes.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.