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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is memorable.
- Company: Join Fowey Hall Hotel, part of the Luxury Family Hotel Group, known for exceptional service and hospitality.
- Benefits: Enjoy perks like early salary access, extra holiday for your birthday, and discounts on food and stays.
- Why this job: Work in a fun, inclusive environment where your personality shines and guest satisfaction is key.
- Qualifications: Bring charisma, excellent communication skills, and a passion for outstanding customer service.
- Other info: This role offers 32 hours per week with a competitive hourly rate and generous service charge.
Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected; we celebrate our differences.
Are you passionate about providing exceptional customer service and creating memorable guest experiences? Fowey Hall Hotel, nestled in the picturesque surroundings of Fowey, is seeking a dynamic and friendly Receptionist to join our lovely team.
Role overview
As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area. This is a permanent role, at 32 hours per week (including weekends), with an hourly rate of £12.21, plus generous service charge and a brilliant benefits package.
Responsibilities:
- Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
- Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
- Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
- Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!
To succeed in this role we are looking for:
- Previous experience working with Opera - would be beneficial
- Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
- Flexibility to adapt to changing situations and guest needs.
- Ability to work collaboratively with colleagues across different departments.
- Ability to maintain a professional appearance and demeanour.
- Excellent communication and interpersonal skills.
- Positive attitude and a willingness to go the extra mile for guest satisfaction.
Why work with us?
- Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
- An extra day’s holiday for your birthday.
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme.
- Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages.
- Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year.
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Contact Detail:
Luxury Family Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the local area and attractions around Fowey. Being knowledgeable about the region will not only impress your interviewers but also help you provide exceptional service to guests looking for recommendations.
✨Tip Number 2
Showcase your charisma and personality during any interactions, whether in person or over the phone. The role of a Receptionist is all about creating a warm atmosphere, so let your friendly nature shine through!
✨Tip Number 3
If you have experience with Opera or similar booking systems, be prepared to discuss this in detail. Highlighting your technical skills can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Emphasise your flexibility and adaptability in previous roles. The hospitality industry can be unpredictable, so sharing examples of how you've successfully handled changing situations will show that you're a great fit for the team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your previous experience in customer service roles. Provide specific examples of how you've gone above and beyond to ensure guest satisfaction, as this is crucial for the role at Fowey Hall Hotel.
Highlight Relevant Experience: If you have experience with Opera or similar booking systems, make sure to mention it. Detail any relevant roles where you managed reservations or assisted guests, as this will demonstrate your capability for the position.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Fowey Hall Hotel. Mention why you are drawn to their values of diversity and exceptional service, making your application stand out.
How to prepare for a job interview at Luxury Family Hotels Ltd
✨Show Your Charisma
As a Receptionist, your personality is key! Make sure to showcase your engaging and friendly nature during the interview. Smile, maintain eye contact, and be enthusiastic about the role and the hotel.
✨Know the Hotel Inside Out
Familiarise yourself with Fowey Hall Hotel's facilities, services, and local attractions. Being knowledgeable will not only impress the interviewers but also demonstrate your genuine interest in providing exceptional guest experiences.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest queries or complaints in the past. Highlight your ability to find solutions quickly and effectively, as this is crucial for ensuring guest satisfaction.
✨Emphasise Teamwork
The role requires collaboration with various departments. Share experiences where you successfully worked as part of a team, showcasing your flexibility and willingness to support colleagues for the benefit of guests.
