Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and assisting with their needs.
- Company: Join Fowey Hall Hotel, part of the Luxury Family Hotel Group, in stunning Cornwall.
- Benefits: Enjoy perks like early salary access, extra holiday for your birthday, and discounted stays.
- Why this job: Create memorable experiences in a fun, inclusive environment that values diversity.
- Qualifications: Bring charisma, excellent communication skills, and a passion for guest service.
- Other info: Flexible hours, training opportunities, and a supportive team await you!
Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be! Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
Are you passionate about providing exceptional customer service and creating memorable guest experiences? Fowey Hall Hotel, nestled in the picturesque surroundings of Fowey, is seeking a dynamic and friendly Receptionist to join our lovely team.
Role overview
As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area. This is a permanent role, at 32 hours per week (including weekends), with an hourly rate of £12.21, plus generous service charge and a brilliant benefits package.
Responsibilities:
- Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
- Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
- Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
- Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!
To succeed in this role we are looking for:
- Previous experience working with Opera - would be beneficial
- Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
- Flexibility to adapt to changing situations and guest needs.
- Ability to work collaboratively with colleagues across different departments.
- Ability to maintain a professional appearance and demeanour.
- Excellent communication and interpersonal skills.
- Positive attitude and a willingness to go the extra mile for guest satisfaction.
Why work with us?
- Our training and development is a little different here at LFH – we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
- An extra day's holiday for your birthday
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages
- Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Receptionist employer: Luxury Family Hotels Ltd
Contact Detail:
Luxury Family Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the local area and the hotel’s facilities. Being knowledgeable about the surroundings and what the hotel offers will help you engage with guests and answer their queries confidently.
✨Tip Number 2
Showcase your personality during any interactions, whether in person or over the phone. A warm and engaging demeanour is key to making a great first impression as a Receptionist.
✨Tip Number 3
Highlight your flexibility and adaptability in previous roles. The hospitality industry can be unpredictable, so demonstrating your ability to handle changing situations will set you apart.
✨Tip Number 4
If you have experience with Opera or similar booking systems, be sure to mention it during your conversations. This technical knowledge can give you an edge in managing reservations efficiently.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and hospitality. Mention specific experiences where you provided exceptional service, and express your enthusiasm for joining the team at Fowey Hall Hotel.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service, particularly those involving reception duties or using booking systems like Opera. Use bullet points to make your achievements clear and concise.
Showcase Your Personality: Since the role requires charisma and an engaging personality, consider including a section in your application that describes your approach to creating memorable guest experiences. This will help convey your suitability for the role.
How to prepare for a job interview at Luxury Family Hotels Ltd
✨Show Your Charisma
As a Receptionist, your personality is key! Make sure to showcase your engaging and friendly nature during the interview. Smile, maintain eye contact, and be enthusiastic about the role and the hotel.
✨Know the Hotel Inside Out
Familiarise yourself with Fowey Hall Hotel's facilities, services, and local attractions. Being knowledgeable will not only impress the interviewers but also demonstrate your genuine interest in providing exceptional guest experiences.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest queries or complaints in the past. Highlight your ability to find solutions quickly and effectively, as this is crucial for ensuring guest satisfaction.
✨Emphasise Teamwork
The role requires collaboration with various departments. Share experiences where you successfully worked as part of a team, showcasing your flexibility and willingness to support colleagues to create a seamless guest experience.
