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For Companies At a Glance
- Tasks: Provide top-notch support to elite members and manage high-level relationships.
- Company: Join a dynamic team in the luxury travel industry.
- Benefits: Flexible remote work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in members' lives with tailored travel solutions.
- Qualifications: Experience in luxury travel and strong communication skills required.
- Other info: Fast-paced environment with a focus on discretion and professionalism.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
This is a full-time remote role for a Private Member Support Manager. The Private Member Support Manager will provide exemplary support for both Directors and directly with the members, manage high-level member relationships, and ensure customer satisfaction through timely and solution-driven interactions.
Responsibilities
- Daily quality checks
- Supporting director with member requests
- Managing complex itineraries
- Analyzing customer needs
- Offering expert travel and lifestyle solutions
- Maintaining a high standard of discreet and professional communication tailored to an elite member base
- Attending events to develop relations with suppliers and to gain product knowledge
- Flexible approach to working hours to effectively support members' needs
Qualifications
- Background in luxury travel services and lifestyle management
- Sabre skills are required
- Work well under pressure, often handling multiple requests at a time
- We are a small team so flexibility is key
- Experience in Customer Support and dedication to promoting Customer Satisfaction
- Well-developed Communication skills to effectively interact with high-profile clients
- Strong Analytical Skills to assess client needs and provide tailored solutions
- Proficiency in Technical Support capabilities for addressing and resolving complex concerns promptly
- Exceptional organizational and multitasking skills in a fast-paced environment
- Proven ability to manage sensitive client information with the highest level of discretion
Required Skills
- Luxury travel services background
- Analytical skills
- Technical support proficiency
- Organizational skills
- Discretion in handling client information
Support Specialist in Brighton employer: Luxury Exclusive
Contact Detail:
Luxury Exclusive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury travel and customer support sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to member support and customer satisfaction. We suggest role-playing with a friend or even in front of the mirror to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your analytical skills during interviews! Be ready to discuss how you've assessed client needs in the past and provided tailored solutions. We want to see your problem-solving prowess shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Specialist in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in luxury travel services and customer support. We want to see how your skills align with the role of a Support Specialist, so don’t hold back!
Showcase Your Communication Skills: Since you'll be interacting with high-profile clients, it's crucial to demonstrate your well-developed communication skills. Use clear and professional language in your application to reflect your ability to maintain discreet and effective communication.
Highlight Your Analytical Abilities: We’re looking for someone who can assess client needs and provide tailored solutions. Include examples in your application that showcase your analytical skills and how you've successfully managed complex requests in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at Luxury Exclusive
✨Know Your Luxury Travel Inside Out
Make sure you brush up on your knowledge of luxury travel services and lifestyle management. Familiarise yourself with current trends, popular destinations, and high-end service expectations. This will help you impress during the interview and show that you're genuinely passionate about the role.
✨Showcase Your Communication Skills
Since you'll be interacting with high-profile clients, it's crucial to demonstrate your well-developed communication skills. Practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter in the role to showcase your ability to handle sensitive information discreetly.
✨Prepare for Complex Scenarios
Expect questions that assess your analytical skills and ability to manage multiple requests under pressure. Prepare examples from your past experiences where you've successfully navigated complex situations or provided tailored solutions. This will highlight your problem-solving abilities and adaptability.
✨Flexibility is Key
Emphasise your flexibility and willingness to adapt to the needs of the members. Be ready to discuss how you've managed changing priorities in previous roles. This will reassure the interviewers that you can thrive in a small team environment and meet the demands of an elite member base.
