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- Tasks: Help customers find their dream luxury holidays through phone and online sales.
- Company: Join Luxury Escapes, a fast-growing travel business with a vibrant culture.
- Benefits: Enjoy uncapped commissions, flexible hours, and free lunches five days a week.
- Why this job: Be part of an exciting team that transforms travel experiences for our members.
- Qualifications: Sales experience, great communication skills, and a passion for customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, the opportunity to experience the travel we offer and significant professional development opportunities.
We are looking for Travel Sales Consultants to join our exceptionally talented Customer Experience team. Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base. Managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them to create an incredible travel experience with Luxury Escapes!
You will be responsible for:
- Responding to, and making sales inquiries by phone, electronically or in person.
- Answering simultaneous customer enquiries promptly, competently and professionally.
- Offering excellent customer service by providing customers with general information relating to services, packages and pricing.
- Recommending workable solutions that meet the needs of the business and customer.
- Providing our members with full package upgrade options.
- Ensuring daily prompt follow up and ownership of customer sales enquiries.
- Displaying initiative in customer solutions and team engagement.
- Resolving customer complaints where applicable and within specified time frames or referring to the correct department to ensure commitments are followed through to resolution.
What we are looking for:
- Personable, approachable and professional, and love helping customers to find the perfect luxury holiday.
- A background in phone based sales - those with travel experience will be highly regarded.
- Used to dealing with KPIs and thrives in a competitive environment.
- Flexible with your availability; our shifts run within 7am to 10pm 7 days a week, so you will be asked to work weekends/evenings!
- Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
- Driven to succeed, enjoys a challenge and working to achieve goals.
What's in it for you?
- Exceptional earning potential with uncapped commissions.
- Flexible hours and weekend work.
- First-class health and well-being program, with breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Be part of our growth story in the UK.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you! We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Travel Sales Consultant employer: Luxury Escapes
Contact Detail:
Luxury Escapes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research Luxury Escapes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer inquiries like a pro.
✨Tip Number 3
Be prepared to share your sales success stories! Think of examples where you've gone above and beyond for customers. This will show Luxury Escapes that you're not just about hitting targets, but also about creating amazing experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Luxury Escapes team and ready to dive into this exciting opportunity.
We think you need these skills to ace Travel Sales Consultant
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight why you’re excited about helping others create their dream holidays.
Tailor Your Application: Make sure to customise your application to fit the role of a Travel Sales Consultant. Highlight your sales experience and how it relates to providing excellent customer service, as this is key to what we do at Luxury Escapes.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your skills and experiences that make you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Luxury Escapes
✨Know Your Stuff
Before the interview, make sure you’re familiar with Luxury Escapes and their offerings. Research their packages, pricing, and any recent news about the company. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your Sales Skills
Since this role is all about sales, be prepared to discuss your previous experience in phone-based sales. Think of specific examples where you met or exceeded KPIs, and be ready to explain how you handled customer objections or complaints.
✨Be Personable and Approachable
Luxury Escapes values a friendly and professional approach. During the interview, demonstrate your communication skills by being warm and engaging. Practice active listening and respond thoughtfully to show that you genuinely care about helping customers.
✨Flexibility is Key
With shifts running from 7am to 10pm, it’s important to convey your flexibility during the interview. Be honest about your availability and express your willingness to work weekends and evenings, as this shows you’re committed to the role and the team.
