Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach a dynamic Customer Experience team to enhance performance.
- Company: A leading travel company in Greater London with a fun culture.
- Benefits: Flexible hours, health benefits, and travel opportunities.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong people management skills and a customer-focused mindset.
- Other info: Fast-paced environment with exciting career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel company in Greater London seeks an experienced Assistant Team Leader for their Customer Experience team. The role involves coaching, motivating teams to enhance performance, and managing customer escalations and complaints.
Candidates should possess strong people management skills, a customer-focused approach, and thrive in a fast-paced environment. Excellent communication and problem-solving abilities are essential.
This position offers flexible hours, health benefits, and opportunities to experience travel. Apply today to join a fun and dynamic team!
CX Team Leader & Performance Coach (Flexible Hours) in London employer: Luxury Escapes
Contact Detail:
Luxury Escapes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Leader & Performance Coach (Flexible Hours) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and performance management. We want to show off our people management skills and customer-focused approach!
✨Tip Number 3
Showcase our problem-solving abilities during the interview. Think of specific examples where we’ve turned customer complaints into positive experiences. This will highlight our fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace CX Team Leader & Performance Coach (Flexible Hours) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for customer experience shine through. Share specific examples of how you've motivated teams or resolved customer issues in the past. This will help us understand your approach and commitment to delivering exceptional service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how your background aligns with the role of CX Team Leader & Performance Coach, so don’t hold back on showcasing your people management skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role without sifting through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our fun and dynamic team!
How to prepare for a job interview at Luxury Escapes
✨Know the Company Inside Out
Before your interview, do some research on the travel company. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Coaching Skills
Since the role involves coaching and motivating teams, prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to discuss your approach to performance enhancement and how you can apply it in this new role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've handled customer escalations or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving skills and your ability to stay calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
