At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries to create unforgettable holiday experiences.
- Company: Join Luxury Escapes, a fast-growing travel business with a vibrant culture.
- Benefits: Flexible hours, competitive pay, free meals, and travel opportunities await you!
- Other info: Enjoy a fun, inclusive workplace with generous staff discounts and birthday leave.
- Why this job: Be part of a dynamic team that values your growth and passion for travel.
- Qualifications: Strong communication skills and a love for customer service; travel experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Division: Customer Service EU, UK and USA
Location: London
Employment Type: Full-time
Company Description
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job Description
We are seeking experienced full-time Customer Service Agents to join our exceptionally talented Customer Experience team. Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
You will be responsible for:
- Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
- Meet quality, productivity, and QA assessment targets in line with business goals.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the LE experience.
- Identify and elevate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and projects as required.
- Commit to ongoing personal and professional development.
Qualifications
What we are looking for:
- Someone that is used to a high volume of calls!
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
- Previous experience in the Travel industry - either customer support/bookings or front office is preferred but not required.
- Likewise, if you have previous experience of Salesforce it would be beneficial.
- If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!
- German language skills would be beneficial.
Additional Information
What's in it for you?
- Flexible hours from 7am - 10pm, 7 days a week.
- Competitive remuneration package - Base + super + bonuses.
- First-class health and well-being program, including breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Customer Service Agent - Travel London 2026-04-16 employer: Luxury Escapes
Luxury Escapes is an exceptional employer, recognised as one of the 'Best Places to Work' by the AFR, offering a vibrant and inclusive work culture in London. Employees enjoy flexible hours, competitive remuneration, and a first-class health and well-being programme, alongside opportunities for professional development and unique travel experiences. With a focus on collaboration and employee satisfaction, Luxury Escapes ensures that every workday is something to look forward to.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Travel London 2026-04-16
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Luxury Escapes' offerings and values. This way, you can show off your knowledge and passion for travel, making you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show your flexibility! Since the role requires working various shifts, be ready to discuss your availability and how you can adapt to different schedules. Highlighting your willingness to jump in when needed can really impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Agent - Travel London 2026-04-16
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the travel industry and how you can bring that enthusiasm to our team.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service Agent. Highlight your communication skills and any relevant experience you have in customer service or the travel industry. We want to see how you can contribute to our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Luxury Escapes!
How to prepare for a job interview at Luxury Escapes
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Luxury Escapes' products and services. Familiarise yourself with their latest promotions and offerings so you can speak confidently about how you can enhance customer experiences.
✨Show Off Your Communication Skills
Since this role requires exceptional verbal and written communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past, showcasing your ability to communicate effectively under pressure.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great opportunity to demonstrate your customer service skills. Think about how you would handle various customer inquiries or complaints, aiming for that first-contact resolution they value so much.
✨Flexibility is Key
Given the flexible hours required for this position, be prepared to discuss your availability openly. Highlight your willingness to adapt to different shifts and your enthusiasm for working in a dynamic environment that caters to customers seven days a week.
