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- Tasks: Deliver exceptional customer service and resolve enquiries to create unforgettable travel experiences.
- Company: Join Luxury Escapes, a fast-growing travel business with a vibrant culture.
- Benefits: Flexible hours, competitive pay, free lunches, and travel experiences.
- Other info: Enjoy a fun, inclusive workplace with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values your growth and passion for travel.
- Qualifications: Strong communication skills and a love for customer service; travel experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, the opportunity to experience the travel we offer and significant professional development opportunities.
We are seeking experienced full time Customer Service Agents to join our exceptionally talented Customer Experience team. Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
You will be responsible for:
- Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
- Meet quality, productivity, and QA assessment targets in line with business goals.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the LE experience.
- Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and projects as required.
- Commit to ongoing personal and professional development.
What we are looking for:
- Someone that is used to a high volume of calls!
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
- Previous experience in the Travel industry - either customer support/bookings or front office is preferred but not required.
- Likewise, if you have previous experience of Salesforce it would be beneficial.
- If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!
- German language skills would be beneficial.
What's in it for you?
- Flexible hours from 7am - 10pm, 7 days a week.
- Competitive remuneration package - Base + super + bonuses.
- First-class health and well-being program, including breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you! We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Customer Service Agent - Travel in London employer: Luxury Escapes
Contact Detail:
Luxury Escapes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Travel in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Luxury Escapes' offerings and values. This way, you can show off your knowledge and passion for travel, which will definitely impress them.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered exceptional customer service or resolved issues effectively. This will demonstrate your skills and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Luxury Escapes!
We think you need these skills to ace Customer Service Agent - Travel in London
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the travel industry and how you can contribute to creating unforgettable holiday experiences for our customers.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience, especially if you've worked in high-volume environments before. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Luxury Escapes!
How to prepare for a job interview at Luxury Escapes
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Luxury Escapes' products and services. Familiarise yourself with their latest promotions and offerings so you can speak confidently about how you can enhance customer experiences.
✨Showcase Your Communication Skills
Since exceptional verbal and written communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your responses and ensure you convey your passion for customer service effectively.
✨Demonstrate Flexibility
This role requires flexibility with shifts, so be prepared to discuss your availability openly. Share examples from your past experiences where you've adapted to changing schedules or handled high volumes of calls, showcasing your ability to thrive in a dynamic environment.
✨Emphasise Team Spirit
Luxury Escapes values collaboration, so highlight your experience working in teams. Share specific instances where you supported colleagues or contributed to team projects, demonstrating that you're not just a great individual contributor but also a team player.