At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries to create unforgettable holiday experiences.
- Company: Luxury Escapes, a fast-growing travel business with a focus on employee experience.
- Benefits: Flexible hours, competitive pay, free meals, and travel opportunities.
- Other info: Dynamic, inclusive workplace with great career development opportunities.
- Why this job: Join a fun team and make a real impact in the travel industry.
- Qualifications: Strong communication skills and a passion for customer service; travel experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Division: Customer Service EU, UK and USA
Location: London
Employment Type: Full-time
Company Description
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, the opportunity to experience the travel we offer and significant professional development opportunities.
Job Description
We are seeking experienced full-time Customer Service Agents to join our exceptionally talented Customer Experience team. Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
You will be responsible for:
- Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
- Meet quality, productivity, and QA assessment targets in line with business goals.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the LE experience.
- Identify and elevate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and projects as required.
- Commit to ongoing personal and professional development.
Qualifications
What we are looking for:
- Someone that is used to a high volume of calls!
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
- Previous experience in the Travel industry - either customer support/bookings or front office is preferred but not required.
- Likewise, if you have previous experience of Salesforce it would be beneficial.
- If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!
- German language skills would be beneficial.
Additional Information
What's in it for you?
- Flexible hours from 7am - 10pm, 7 days a week.
- Competitive remuneration package - Base + super + bonuses.
- First-class health and well-being program, including breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Customer Service Agent - Travel London 2026-04-16 employer: Luxury Escapes
Luxury Escapes is an exceptional employer, recognised as one of the 'Best Places to Work' by the AFR, offering a vibrant and inclusive work culture in London. Employees enjoy flexible hours, competitive remuneration, and a first-class health and well-being programme, including daily lunches and opportunities to experience the travel we offer. With a strong focus on professional development and a collaborative team environment, Luxury Escapes is dedicated to making every workday enjoyable and rewarding for its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Travel London 2026-04-16
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Luxury Escapes' offerings and values. This way, you can show off your passion for travel and customer service, making it clear that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered exceptional customer service or resolved issues effectively. This will help you stand out and show that you’re the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Agent - Travel London 2026-04-16
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the travel industry and how you can bring that enthusiasm to our team.
Tailor Your Application:Make sure to customise your application to fit the Customer Service Agent role. Highlight your relevant skills and experiences, especially those related to customer service and handling high volumes of enquiries. We want to see how you can contribute to our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our amazing team at Luxury Escapes!
How to prepare for a job interview at Luxury Escapes
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Luxury Escapes' products and services. Familiarise yourself with their latest promotions and offerings so you can speak confidently about how you can enhance customer experiences.
✨Showcase Your Communication Skills
Since exceptional verbal and written communication is key for this role, practice articulating your thoughts clearly. Consider role-playing common customer service scenarios with a friend to refine your responses and ensure you come across as friendly and professional.
✨Demonstrate Flexibility
This position requires flexibility with shifts, so be prepared to discuss your availability openly. Highlight any previous experience where you successfully adapted to changing schedules or handled high volumes of calls, showcasing your ability to thrive in a dynamic environment.
✨Emphasise Your Passion for Travel
Luxury Escapes is all about creating unforgettable travel experiences. Share your personal travel stories and express your enthusiasm for the industry. This will help convey your genuine interest in the role and align with the company's mission to challenge the travel industry.
